Contact giga Best Telco in an App Support
Company Name: StarHub Ltd
About: Experience the Best Mobile Service with giga! Your Ultimate eSIM App for Apple
iOS
giga! 5G Feels Good. Connect seamlessly with giga! The ultimate mobile
service on 5G eSIM that gives you more control and flexibility.
giga Best Telco in an App Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit giga! Best Telco in an App Website
Privacy Policy: http://www.giga.com.sg
Developer: StarHub
4 Most reported problems 😔💔
unable to connect roaming when i was in Japan inspite of having 6GB international roaming
Completely Unprofessional Service
by 9QingYi
Probably the worst experience I’ve ever had. I was told that my SIM card would be delivered once the driver has called me within a specific timeframe and sees a form of ID to verify my identity. Not only did the driver not call at all, but he just handed it off to someone who happened to live in the same gilding as me without any verification. When I received notification that it arrived, I had no idea where it went. I spent almost two hours waiting for customer support to address it. The driver then called my American number instead of the local one I provided to avoid international call charges. This change was done earlier that day (which another 2 hours because the app wouldn’t let me do it myself) and was assured by the agent yet clearly it did not work. Luckily I was able to find my package, but I’m horrified that the driver just gave it away to someone else. giga! also never apologized or even acknowledged the whole ordeal. Once I let them know I had the SIM card, there was absolutely no response. The entire exchange was done through Instagram DMs so I can see that my messages were seen and just ignored. I’m appalled and shocked by the unprofessionalism that giga! exhibited.
Too Many Bugs, Inconsistent Even When in SG
by Auden55555
Giga advertised cheap roaming in ASEAN to attract subscribers then seems to have focused entirely on SG operations. When traveling to Indonesia, I sometimes cannot even open the app—it just states “loading.” In Malaysia, my pre-bought roaming package did not activate. The app is suitable in SG, but even in SG, speeds can vary significantly. I am giving a low rating because customer service has responded to me using pre-formed, copy-and-paste messages that do not not indicate an ability to identify their issues. (July 2023)
Buggy app
by Paulieeew
If you don’t update the app before travelling you can be in trouble. Arriving in Australia it said I needed to update the app before using but you can only update the app in Singapore. So I am stuck with no mobile service until I get back
Have a Problem with giga! Best Telco in an App? Report Issue
Why should I report an Issue with giga! Best Telco in an App?
- Pulling issues faced by users like you is a good way to draw attention of giga! Best Telco in an App to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a giga! Best Telco in an App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using giga! Best Telco in an App.
