Contact Leica FOTOS Support

This app has not worked properly or reliably since I purchased my M10 a year ago. Lately it just freezes on the black screen with the Leica logo in the middle. My camera says it’s connected but the app just sits there. The red dot reminds me of HAL from 2001, staring at me, waiting, plotting maybe? I’d like to use it once in a while as a remote way to view when shooting from the hip or over my head. It’s not a necessity but I would like to at least try it for f$&ks sake. Good thing I went with the m10 as I was planning on the M10-d and was going to use the app often to check my exposures and view what I shot when I take my mid day break. Who am I kidding, I still wish I would have skipped a month of meals and paying my bills on time and gone with the M10-d. I’m a poor man, sold my car and Fuji gear for the M10,as a serious illness leaves the true rangefinder as my only option for professional quality cameras. Just fix the app as it’s me and the M 10 for the rest of my life unless some cash decides to fall from the sky and into my wallet. I’m proud to be the worlds poorest Leica shooter.

First, why is the version for the M11 beta? I know what beta means but does Leica hide behind the beta designation to let you know that the product will not work? The M11 has been out long enough to drop the beta from the Fotos app. Second, what have they done to it? The earlier versions allowed for easy connectivity to the camera where I could easily transfer any photos on the SD card in the camera to iPad or iPhone via wi-fi. It was slow to transfer but at least it worked. Now, the camera doesn’t even connect to my iPhone or iPad device. Not via Wi-Fi. How difficult is it to ensure you can connect for the most common and basic function, transferring your photos?

Nothing is more disappointing than this when you cannot download pictures you take on the trip and share them with your family and friends! I ended up leaving my Leica Q in the hotel’s safety box and taking all the travel pictures with my iPhone (lol). The previous app worked well though it acted unstable sometimes, but it stopped working on my iPhone 12 with iOS 15.4.1. I found the new app and it is even worse. It connects to my Q but shows nothing in the Leica Gallery. Please hire a decent software engineer and fix the bug ASAP. Do not copy and paste the same “please contact the customer support” message here.