Contact Cameo Support

by Carl Is A Grumpy Baby

So I purchased a couple DM messages and one video message. I literally spent a good hour scrolling trying to find the perfect cameo for my sisters birthday. You’re notified before purchasing that you’re not guaranteed a response. I went back to look at all these positive reviews of people saying this was legit. Well, I reached out to celebs with short response times and not many fans hoping it would help my chances of a response. Well, there’s been nothing. $100 down the drain for literally no responses. I think this app is a phenomenal idea. I love the concept and it really does make for a unique gift. But I think it’s wrong to allow celebs the option to just not respond and still get paid. I would be absolutely livid if I spent hundreds on a video message, and got nothing back. They should be held accountable. Turn off the DM and Video options if they are not fulfilling requests. I joined fan clubs where celebs haven’t posted in chat for a few weeks and yet they’re still given the option to accept requests. I know they have busy lives but don’t sign up to participate in an app if you’re not gonna actually commit to it. I suggest everyone read their terms of agreement. Lots of loop holes for them to legally dip out on a fan. I’m uninstalling this app. I hope things change because I’d absolutely pay for a shoutouts on here.

by Mmmmuzix

Buyer beware- if the artist you choose doesn’t complete the cameo your money is stored in the App Store, not refunded to your bank account!! There should really be an updated refund policy. My money is now being held hostage because 2 artists didn’t complete the cameos I purchased (totaling $250). This is an incredibly specialized service. It’s not like I can just purchase another one with the money trapped in the App Store- it’s an individual’s time/personality I was purchasing- and since they failed to complete the request I’m out of the $250 I had to spend on my loved ones for Christmas. I will absolutely be contacting the Attorney General should I not receive a refund directly to the bank account from which the money was removed from. It makes no sense that the money removed from my bank account can’t be returned to my bank account. I paid for an item- I didn’t receive the item- and now you’re storing my money somewhere else?!?! Refund the money back where you received it from- literally every business does this. Cameo- please fix this. And to the celebrities that are signing up and active on Cameo- please complete the paid for requests- us poor folks can’t afford a $250 hit. What was supposed to be an exciting and unique gift has turned into real sour experience.

by OGMagnum

At first I really enjoyed the app. and was just starting to build up my marketing and clientele. but then cameo failed and when I went to technical support for help there was none ... I would get what is probably automated responses and then asked me if I’m ready to get online I answer yes and I never hear back from anyone... this just happened over and over and over. over a week has gone by with no fix and no results and now I have two angry clients and I’ve lost income. The problem was a cameo would appear I did the cameo and uploaded it my client was charged and when I went back to check my Cameo it disappeared... I could not contact the person and yet their card has been charged. The second client I received the request and when I went to do it, it had also disappeared. no explanations no notes and no comments in my activity log. it really seems to me that cameo does not care about me, their client, nor about my clients. i’m going somewhere else!