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by Kabuki Face

Wish zero stars was an option. In the 3 years I’ve had this game, it’s only gotten worse. First, the ads are an absolute atrocity. Not only are there FAR too many, they’re incredibly long-more than a minute in a lot of cases, and you’re forced to watch one after EVERY turn. It’s ludicrous. Second, why no more free tickets when opening chests? I get it-you want to make money. But eliminating occasional tickets is an incredibly terrible thing to do to users you supposedly care about. Third, the technical aspects are a joke. You’d think bugs and other issues would be improved upon, but somehow they get worse. A prime example is the Tumbler game which routinely glitches and gives microscopic letters you can’t even see let alone play with. It’s been like that for 2 years, and I’ve written customer service a few times about it. But like everything else, they reply with a cut-and-paste response that says “sorry you’re experiencing that. Rest assured our team is taking this issue very seriously…blah blah blah,” then NOTHING CHANGES! Just admit you can’t figure it out and there is no fix instead of lying to people! You can see said disingenuous response to complaints on this review board! Last, legit words that don’t count, and totally bogus ones do. Somehow “nth,” “pht,” and “cwm” are acceptable, but some real words aren’t! Sad because this game used to be so much fun 🤬

by Bpamagic

15 minutes. That’s all it took. 15 minutes before I realized some underage gamer had destroyed what was one of the best games ever invented - so I deleted it. I’m not a prude. I’m not technically challenged. I see younger generations struggling every day with attention span issues. I get it. But not everybody needs bells and whistles and jewels and God knows what else is imbedded in the Scrabble Go app to be entertained. If it’s about money then charge me more for the app, but to destroy a simple quality intellectual game like Scrabble and turn it into a moronic video game is asinine. You clearly could have included an option for people to choose the classic version - which, if it is available, I was unable, well unwilling, to wade through the nonsense to find it. That would have met everybody’s needs. We’re getting far enough along in the technology craze that not every computer geek or technology buff or game player is a 15 year old kid with the attention span of a goldfish. And the need to pander to said demographic while ignoring others may be at the detriment of your company. Consider there are actually older people -with money - who enjoy technology, that you may want to address in your product development and marketing efforts. If you’re designing a new game - no problem. But to destroy such a classic for no apparent reason is just ridiculous. I’m only giving one star because I have to in order to send my review.

by H.T. Glover

1) My experience with the game so far indicates that most to all of the players I’ve played against are actually bots. It has made for very poor play. 2) About 40% of the time I use this app it not only freezes, it freezes my entire device locking my screen and preventing me from doing anything for several seconds, including closing the app or turning my device off. 2) There are so many distractions getting in the way of actually playing a game on this app it has become incredibly annoying to use. As much as I enjoy Scrabble I can barely stand playing the game on account of how irritating it is to use this app. 3) EVERY TIME I wish to play (increasingly little) I am prompted to log in through Facebook. The app designers so clearly prefer that option to “anonymous” play they first make the “anonymous” selection more challenging to see (approximately 50% of the size of the Facebook option above it, and made so faint as to be practically invisible) AND even include a cartoon character which frowns upon one having made the choice to play anonymously. Let me make a selection and change my decision later should I ever choose to do so. Each time I open the app is yet one more unpleasant experience. It’s enough already. My second day with this app might already be my last.