Contact Scrabble Support

15 minutes. That’s all it took. 15 minutes before I realized some underage gamer had destroyed what was one of the best games ever invented - so I deleted it. I’m not a prude. I’m not technically challenged. I see younger generations struggling every day with attention span issues. I get it. But not everybody needs bells and whistles and jewels and God knows what else is imbedded in the Scrabble Go app to be entertained. If it’s about money then charge me more for the app, but to destroy a simple quality intellectual game like Scrabble and turn it into a moronic video game is asinine. You clearly could have included an option for people to choose the classic version - which, if it is available, I was unable, well unwilling, to wade through the nonsense to find it. That would have met everybody’s needs. We’re getting far enough along in the technology craze that not every computer geek or technology buff or game player is a 15 year old kid with the attention span of a goldfish. And the need to pander to said demographic while ignoring others may be at the detriment of your company. Consider there are actually older people -with money - who enjoy technology, that you may want to address in your product development and marketing efforts. If you’re designing a new game - no problem. But to destroy such a classic for no apparent reason is just ridiculous. I’m only giving one star because I have to in order to send my review.

1) My experience with the game so far indicates that most to all of the players I’ve played against are actually bots. It has made for very poor play. 2) About 40% of the time I use this app it not only freezes, it freezes my entire device locking my screen and preventing me from doing anything for several seconds, including closing the app or turning my device off. 2) There are so many distractions getting in the way of actually playing a game on this app it has become incredibly annoying to use. As much as I enjoy Scrabble I can barely stand playing the game on account of how irritating it is to use this app. 3) EVERY TIME I wish to play (increasingly little) I am prompted to log in through Facebook. The app designers so clearly prefer that option to “anonymous” play they first make the “anonymous” selection more challenging to see (approximately 50% of the size of the Facebook option above it, and made so faint as to be practically invisible) AND even include a cartoon character which frowns upon one having made the choice to play anonymously. Let me make a selection and change my decision later should I ever choose to do so. Each time I open the app is yet one more unpleasant experience. It’s enough already. My second day with this app might already be my last.

Except you can earn rewards. Which we can all agree was the biggest thing missing from the old board game. And you can “level up”. Which is something I was writing to Hasbro about for years. “Hasbro, why does this exceptionally simple and perfectly executed board game not allow me to level up and earn rewards?” I guess they finally heard me. Oh, also, if you are looking for one of the games you might be playing, it’s actually not easy to find. It’s like a frustrating little adventure where each time you want to play, you have to brush aside all the different things the app is trying to get you to do other than just playing your existing games with your family and friends. Neat! I am so thrilled to be able to see how people on my Facebook friends list are achieving their various high score dreams. I remember before this if I wanted to know what an acquaintances highest score in Scrabble was, I had to write a letter and wait for them to pen their reply. Now, I can find that even more easily than I can find the games I’m actually playing! In all seriousness, this version of the game does one thing really really well: it highlights just how out of touch this developer is with the actual players of this game. I’m desperately seeking something to replace Scrabble. This isn’t it.