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The word “Rude” does not begin to describe how I was treated with 3 other customers in the store. LaShandra (May be spelled different) was speaking loudly about my insurance and a co-pay that I was never charged before. I contacted my insurance where they told LaShandra that I do not have a co-pay due. My insurance company attempted to help guide her to see I had $0.00 due. Instead of trying to help me, LaShandra chose to get even louder and scream in the store, “I DON’T KNOW WHAT YOU THINK I’M GONNA DO! I AIN’T PAYING IT!” Then, she stormed off into the back room while I had to wait for help from the other Optician (she was helping another customer). While I waited, LaShandra finally came out from the back and helped 2 other customers (while I was still standing waiting for help). Completely ignoring me. I LOVED Shopko Optical until today. I’m BEYOND confused and hurt with how I was treated today.

Downloaded this “FREE” app to use it for 10seconds immediately deleted it and didn’t think anything of it. A couple of days later I view my credit card activity and see I was charged over $30. Apparently I was auto-enrolled into a subscription. The developer makes it so that by pressing “continue” on the app after first downloading it enrolls you in a subscription. I downloaded the app again to cancel the subscription and there is an “X” in the top right of the screen upon starting up the app that is essentially the same color as the background so you cannot see it. The other option is “Continue” which you can’t miss and would click just to get to the actual app but that would mean subscribing. DON’T download.

I inadvertently purchased this app, and immediately went to settings to cancel it, but my iPhone would NOT allow me to cancel the purchase, because it shows a ZERO charge. It advertises that it is purchased, with a 3 day trial, afterwards my card will be charged. In a separate review, another customer cited a similar experience, and 3 days later he was charged $30. So, to avoid the charge, I contacted Apple Support to help me cancel the purchase. After 40 minutes, Apple Support said they could not cancel the charge. Apple suspects that the developer will charge my card, NOT Apple. How can the developer charge my card, when the developer does NOT have my credit card info? Only Apple has my credit card! Or did Apple share my credit card, with the developer? That’s the only way the developer could directly charge my card! BottomLine Apple should be able to help me to resolve this... Apple is going to charge my card, NOT the developer. Apple needs to close the backdoor, so that this does not happen! Hopefully, our complaints will prompt Apple to stop these erroneous charges to our cards!