Contact Podcast App Support

For years I have been using this app and after the most recent update, I couldn’t be more frustrated with it. The new interface makes it more inconvenient to access the podcasts I had subscribed to and listen to on the daily. Being someone who is not always looking for the newest podcasts, I very often dive into different episodes that are not the latest. I suppose only ever being caught up is what is expected of the now short term attention spans people have. I have to go through a series of “Whats new” options passing as if watching someone’s stories from Instagram or Snapchat. I can’t simply select the podcast which would normally direct me right to the list of episodes within the podcast I had subscribed to. WHY?! Not only does it take forever to access the page I had subscribed to, it doesn’t even play. I waited over 20 minutes for an episode to load thinking it might be my service, internet connection, or my phone in general, so I shut my phone off and tried other routes and still nothing. After using this app, I am entirely and completely over it. It’s irritating enough that people who think they’re doing better by upgrading something and giving in to the modern era of thinking is frustrating.

To show how much i wanted to like this app, i will admit it is the only app I’ve ever paid for the premium version of. Ever. Unfortunately it didn’t work out well for me in the long run. For starters, what has irked me all along is that it won’t let users add episodes to “listen later” without downloading them to the user’s device. Unskilled developers can’t just implement a “bookmark” of some sort I guess? They force user to download everything to the user’s device (with minimal use, it’s well over a GB and won’t let the user clean them up!) Since this is an issue cited by multiple users, I always thought it would be addressed by one of the utterly massive amount of endless updates...but no matter how many of these faux “updates” they do they’v never ever fixed any problems I have, not a one. I have no other way to think at this point than to assume the app is just trying to gobble up my device’s space as fast as it can in any way possible. Don’t want to download 1-2 updates every WEEK? Well then the app will lag for literal minutes waiting for an episode to play. This app only gets worse and worse. Never once being improved by the fifty+ “updates” it’s had since I’ve installed it. Do better.

I love the selection and variety of podcasts and that it doesn’t take up a lot of storage space, but I think it should be easier a) to discover the lesser known podcasts within a category and b) download episodes for offline listening. As for B- the actual downloading isn’t the issue, but for some reason it isn’t always available once I go offline. This tends to happen more if I either c) pause a podcast while offline (as in it will be playing just fine but then won’t play due to it being offline when I attempt to resume playing) or d) download several episodes and attempt to listen to the next episode on the docket. As for d), I would like to be able to download a whole bunch of them to, go offline, and listen to them offline. In addition, I would like to be able to save an episode without downloading it. Now it’s quite possible that there’s a way to do all of the things I mentioned, but as there’s no FAQ or help center etc, I haven’t been able to figure out how to do that.