Fender Tone app not working? crashes or has problems?

Fender Tone Status

Last Updated on 2025-01-30 by Fender Digital

I have a problem with Fender Tone

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12 User reports:
App has problems

User reports 12

⚠️ Most reported problems ⚠️

33.3%

Not working

33.3%

Something else

20.0%

Account

6.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Fender Tone Problems 🔥

- Connectivity can be troublesome

- Presets on the app sometimes do not match the amp

- App crashes multiple times

- UX is eye-candy at the expense of usability

- Support can be unhelpful and slow to communicate

📋 3 Reported Issues:

DP 2025-01-24

Can't log in to my Fender Tone account via the App, so I can't download presents.

Bruce 2024-12-20

Fender Tone app is stuck in landscape mode since the latest update.

Merrilee Buroker 2023-02-20

I am unable to download new presets to my GTX 100 OR my GTX 50. I get the error message "we're sorry something went wrong". My firmware is up to date as is my tone app. My wifi is configured and I am signed in.

Showing 1-3 of 3 reported issues:

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Common Fender Tone Problems & Solutions. Troubleshooting Guide

Table of Contents:

Fender Tone iPhone Issues and Solutions

Fender Tone iOS app crashes, not working, errors
Fender Tone iOS app network issues
Fender Tone on iOS has black/white screen

Fender Tone Android App Issues and Solutions

Fender Tone has errors/crashing/not working
Fender Tone server network connectivity issues
Fender Tone has black screen

⚠️ Troubleshoot | Fix Now in One Click

Fender Tone iPhone Issues and Solutions

How to fix Fender Tone app crashes or not working on Iphone (iOS):

Close and restart the Fender Tone app on iPhone
Update Fender Tone app to the Latest Version for iOS
Uninstall and reinstall Fender Tone iPhone app
Update your iPhone to the latest iOS version

Fix Fender Tone on iPhone unable to connect to server/internet connection issues::

To resolve Fender Tone network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Fender Tone Android App Issues and Solutions

Fix Fender Tone not working on Android, crashes, errors or is unresponsive:

Force Stop the Fender Tone App
1. On android, goto Settings » Fender Tone » click [Force Stop]

Update Fender Tone to the latest version on PlayStore

Clear Fender Tone App Cache and Data:
1. On android, goto Settings » Apps » Fender Tone » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Fender Tone.

Fix Fender Tone unable to contact server/ Fender Tone internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Fender Tone » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Fender Tone » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Fender Tone