Edit; I emailed Andrew, and he was super helpful and kept in communication the whole time he was trying to resolve the issue. I feel that he went above my expectations to make sure I was satisfied with the resolution and I deeply appreciate it, considering the bad taste I had in my mouth for the support efforts. Overall, I’m glad that I decided to stay!
I used to love this game! I mean in all actuality the game itself is great, but imagine putting months of time into something and then one day, because of an update, it’s gone, including the money you spent on in app purchases....and no one will help you get it back, they won’t even return the messages. Imagine how frustrating that can be before you download this game because it could happen. My game got stuck during the update(I updated it and it didn’t ever actually update, causing an error) and I wasn’t able to access it. I was instructed by support to uninstall Hempire (no one told me it would delete all game progress) after FOUR days, I get a generic response from Dan, the support guy, who was absolutely NO help and even now, as I decided to rebuild my this app, I’m still getting no assistance from support, not even an I’m sorry. What kind of customer service is that....so, all in all, if you can live without contacting support, or needing any kind of assistance at all, download it! It’s fun! Definitely keeps you busy.