Contact Family Guy Freakin Support

I previously had this game awhile back and really loved it. I didn’t have any problems and it was great. I ended up deleting only for the purpose of having more room on my phone and I had stopped playing so. I re-downloaded the game recently and I don’t know if it’s because I’m playing on an older phone (iPhone 6+) but the game does glitch out on me a lot. Just about every time I play, actually. If I win a round, the game closes and I have to restart it. Sometimes it’ll just do that even when I don’t win a round and just happen to go back to the home screen. I try not to let it bother me, because I don’t need WiFi to play it but it is rather annoying to restart the game over and over. The problem I’m having now is that the game doesn’t even want to start for me. I have had to reboot my phone entirely for it to work. I’ve had to do that twice now. Again, it could be because I have a slightly older phone but it’s kinda ridiculous tbh. (Update) I’ve now had to delete the app altogether and change my review because now the games just not even worth it. It refuses to load my game and when it finally does, I can’t exit out of the board that pops up. Restarted my phone and same thing happens. It’s just a lot of aggravation I don’t care to deal with. With that being said, instead of adding new levels and more collectibles, how about dealing with the existing issues with the game and for those that play it.

UPDATE July to December. 3 stars down to 1. I was obsessed with this game since it first launched years ago. This new crap is just that… CRAP. GO BACK TO THE MAP AND SIDE GAMES PLEASE!!! 😢😢 This is my first time writing a review on an app but I felt compelled. I, like everyone else it seems, really disagree with the changing from the map to the stickers. This is more challenging yes but that can be both a good and bad thing in the sense that it can drive some away. I didn’t have freeze problems like the others, fortunately. My problems are gameplay. The sticker scenes are boring. We enjoyed the map progress, the truck reward levels, the ease of the finding our buttons and controls, the mini games! The list goes on, honestly. Now, I’m not new here. Ive actually been here since the very beginning; level 3618 proudly, and this is just not the game I’ve come to love. I know the reviews are rather pointless because the developers are set once it’s been done but I do have to try: please consider hearing us and going back to the map! Maybe find a way to integrate the stickers and your new ideas into it? But we really enjoyed the above mentioned favorites. Until something is better, I probably won’t play much and certainly won’t throw money at it anymore. Thanks for listening.

I have been playing this game for 4 years. There have been various glitches throughout the years, but they are usually minor and fixed quickly. For the last several weeks, however, the game keeps freezing during play. I will make a match, the pieces don’t clear, and nothing is tappable. The only way to get out of it is to quit the app and reopen. This results in losing all progress, which is exceptionally frustrating. I have reported it to customer service within the app. I have emailed for support. I sometimes get a reply with the same steps to try. I sometimes get a couple of items in my inbox to help me “get started again.” None of this brings back my progress or lost bonus items. None of this makes me want to continue playing this game. I have never been so frustrated by an app before. I don’t understand why this continues to happen. **Please fix and create an option for customer service to restore progress.**