Contact Thomas Friends Support

by Luv2turnPages

I updated the application with the August update for my 5year old. Since I don't play the game, I did not look at the update. I should have. First thing I heard.."oh no what happened to my Magic Tracks, it looks awful. Thomas looks like play doh and the haunted castle is in daylight, it is supposed to be in nighttime, mommy did you update my app?"
The graphics is a mess. The trains are washed out and lack detail, and the board, which was completed with purchase, is missing most of the buildings as you drive around. They appear suddenly, as if they were time-warped in. For the price gouging HIT and Budge do with this game, I expect better from Budge.
And don't think that 4-6 year olds won't notice your miss. Before this I previously rated the game 4 stars based on my kid's love of the app.

by Reactorcritical

This is ridiculous. I know how these apps work. You download the free version, which is roughly 5% of the final product, and will be hounded with ads to purchase the full version.

Well I did that, because my son really enjoys this app. And guess what? Every 5-10 minutes, he brings his tablet to me because an ad for another Budge Studios app has stopped him from playing (where you have to tap on a tiny red X in the top right of the screen to close it).

I paid for this... STOP WITH THE ADS!!!

Let’s also not forget to mention that we encounter bugs every so often that make it where the throttle doesn’t work, and you have to close the app and restart. The screen has also locked up a few times.

It would be a good app if the devs would fix the bugs and stop trying to squeeze more money out of those that have already bought their content.

We won’t be downloading any more Budge Studios apps.

by OU Sooner Fan

I downloaded this app years ago, and initially made in-app purchases to remove ads. This worked well for years. But the app has now been updated so that it is impossible to remove any ads. Despite the fact that I had paid to remove ads, they are now here forever.

My kid is disabled, and can’t navigate through the ad screens independently. So this app is now completely useless to him and to me. It’s really too bad, because he used to enjoy it and asks for it often — but doesn’t recognize the current version as the same thing.