Contact Ride with OurBus App Support

by Stranded In The Dark And Cold

I booked a ticket for a route that’s not normally available between Hartford and Amherst. My brother and I waited at the stop, the very specific spot they pointed out on the booking, and the bus did not arrive at that stop, but across the street. It was dark and far enough down that we did not realize it was our bus.
I tried to contact customer service, to explain what happened and ask for credits or vouchers or something, and they kept saying “the bus was there, sorry.” No matter how many times I explained that it went to the wrong side of the street and that we had no reason to believe that our bus was down the street, they kept saying the bus was there. What direction did it approach from? The direction from the previous stop 🤦so I think they knew I had a point, since they wouldn’t acknowledge it approached from the wrong direction.
They told me they would contact me again when they investigate further, and it’s been two weeks now.
Kicker is, they DID offer me a chance to reschedule.. except there are no more routes available, so never mind that, you get nothing.
Don’t trust them. Thanks for reading my rant, please be warned.

by M Mazzella

Where should I start. Used our bus a few times on the Ithaca route to NYC with no incident. I thought this was a great operation. Until my son at University at Buffalo tried using our bus. First issue: traveling to NYC on a 9 hour ride on a bus with a broken bathroom. Drives stops in Ovid NY in the middle of nowhere and there’s a long line for the bathroom because everyone had to go. The driver left my son at the rest stop! You have no ideas the stress and expense it took to fix this issue, all his possessions were on the bus and no Ubers in a rural area. After several requests, we were never compensated for our trouble. Second issue: bus heading back to Buffalo breaks down 20 minutes from the University. It took my son 3 hours T just to go that 20 minute distance. Again, no refund or discount or a care in the world. Third issue: today I thought there’s no way there could be another problem. The bad luck must be over. Bus is now broken down again. Supposed to leave Buffalo at 11:30. Still there and it’s 1:15. And of course, no compensation for the inconvenience . The live chat people are always polite but it doesn’t change the bad business.

by Helenyu2000

Don’t choose this company. Their strategy is to post cheap price on apps like Wanderu to hook you in, then the service fee + whatever fee will add in at least another $10, ok, fine. But then they deliberately change the bus schedule that you have booked to a time that you cannot make it ( like too late, etc), then they say they can let you cancel, BUT, first, they will keep all those fees regardless, second, they design their app or website to the way that you ONLY have the option to put the rest of your refund money to THEIR “ wallet” as a credit so that you HAVE to spend this money with them in the future regardless . When you talk to their customer service, they are rude and misleading, keep blaming it is the customer’s fault by “not choosing refund but credit”, WHAT a joke!!! There is no” refund” option at all! This is a scam company who intends to keep every dollar they grab into their pocket and will never let it go . I just experienced above horrible “ refund “ scam and I want to warn everyone be careful