Contact IQAir AirVisual Air Quality Support

While current local condition air quality seemed accurate, the forecast data, even just a few hours ahead, was completely wrong. I live in Oregon and we had horrible air quality last summer, in the unhealthy range repeatedly, even crossing into hazardous at times. With many wildfires burning across our region, we are all jumpy in fear of a repeat. For some reason, despite consistently good air this year, the app predicts unhealthy air 4 hours in the future every single day. During the first week I cancelled a number of recreational and outdoor activity plans based on these predictions. I am especially peeved about one of these cancellations, something that I really wanted to do and lost some reservation money. I followed the site for another week—same thing every day. I know air patterns and fire conditions can change rapidly but AirVisual was never correct. The forecast ability was the main draw for me so I deleted AirVisual and swapped it out for an app with a very simple design, just current AQ numbers in bubbles on a map, easy to navigate around a region.

I live in South Korea and have for a total of 5 years, spread out over the last decade in a 3 year stay and now 2 years into a 5 year stay, in that time the air quality here has gotten much much worse. I was recently diagnosed with asthma (something that is apparently becoming more common for people in Seoul) and have to check the air quality regularly. If it's above 100 aqi I have to wear a special filter mask to leave the house. I got this app to make it easier to check the AQI regularly, one of the big draws for this app is it notifies me if the AQI goes above 100, or it's supposed to. Yesterday it never dropped below 100 and I never got a notification (thankfully I'd had the thought to check online before leaving the house) and upon checking the app it said an AQI of 63 when it was really 163. If you're relying on this app for all your AQI information and live in a city with poor air quality such as Seoul you may be putting your health at risk by relying on this app.

I use this app to help prepare for bad air conditions, since I live in the PNW and the wildfire smoke aggravates my asthma. The statistical information and maps are really interesting and informative and the app itself is easy to use, but now I'm concerned that the information I'm getting is not accurate. There is currently an air advisory due to smoke in my area. For some reason, this app is insisting that the AQI is "Good" despite the fact that I can actually see pollution in the air. I'm not sure if this is really the app's fault or the fault of wherever the information is being sourced from, but regardless, I don't think I can rely on the information I'm being given to help me make informed decisions about my health anymore. It's unfortunate since I was really excited to find an app like this in the first place. If you decide to download it anyway, please be cautious and don't use it as your only source of information.