Be aware that a single one-way ticket cannot be used when using a tram and then the metro. You need to use two tickets instead. If you change, however, metro lines, a one-way ticket is enough. The ticket inspectors systematically wait at typical tourist metro stops to check if you have followed this unintuitive rule. If not, you receive a 30 Euro punishment fare without any mercy. The rules of the public transportation system appear to be installed in such a way as to trick and cash out „stupid“ tourists… Edit: Thank you for the reply! Of course, in the end it‘s the fault of the customer who did not follow the rule, I agree. However, these rules seem to be not communicated in such a way that tourists know of them without extensive checking of websites. There is something definitely wrong with the system if many tourists fall into this trap. I suspect that this is the case because inspectors systematically check tickets at metro stations of tourist hotspots. Don’t blame the customers for not following the rules when many customers fail following the rules without bad intentions. This lack of clear and salient communication also applies to the app, so I disagree that my review has nothing to do with the app. That the rules have been implemented for decades is no argument when considering tourists. Tourists do not have the chance to learn about the rules for decades because they might only visit once. For me, this whole experience with your ticket inspectors was so negative that I might never visit Budapest ever again. Your lack of minimal understanding and perspective-taking that you show in your response also does not help in this respect. Let me try to end this communication in a constructive manner: In the app you could add explanations at a prominent location under the title „common misunderstandings - check if you are a tourist or a newbie in Budapest“. If you think that’s silly, reconsider the current rules for a more inclusive transportation system…
