Astea Erfahrungen und Bewertung

Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability.

Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization.

Astea Mobile works with Alliance and FieldCentrix solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations.

Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time.

Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system.