Contacter I amsterdam City Card directement pour l'assistance

par Pon3y

This card was a total failure. I bought two 24h cards for my wife and I. We activated them entering at the first museum (Rijks) saturday 15th of february at around 15h and at first everything went well. After the museum we figured we could do the boat tour and everything went south: my wife's card didn't work and mine was already scanned. We tried several times with the staff but it just would not work. They told us to directly contact the card issuer so that they fix it. There is no phone number on the website so we decided to go directly to the I AMsterdam store at the train station. It wasn't part of the visit plan but we figured that as soon as we get the card fixed we could continue with our visits… We arrived just before closing time and the staff was not cooperative at all. They told us that it was our fault for activating both card on the same phone (Why does the app let us do this if it's not a good thing to do? Why did it work at the first museum but not afterward??) and that it was just a one time failure and that it wouldn't happen again. We trusted them and went to ADAM Lookout. Guess what: my wife's card did not work. We called it a night and headed back to the hotel. The day after we headed to the boat tour next to the train station so that we could go to the store again if it didn't work. And that's what happened: my wife's card still didn't work and mine neither because it was scanned the day before for a tour boat (that we couldn't board) and it only allows 1 boat tour. We went back to the I AMsterdam store and they didn't do anything to fix the situation. They said that if the card was working at the first museum there were no problem and that it was the fault of boat tours and ADAM lookout. I asked them if they could disable our cards and give us new ones but they wouldn't. I started to get angry and asked for a refund because we couldn't do half of what the card was advertised for and they just stuck with their position and wouldn't give us any solution to the card problem and just kept saying: "that's not our fault". We had no other choice to leave promising we would leave a GREAT review. Recap: we lost hours going back and forth to their store that provided no solution to the problem, we walked to the tour boats and ADAM lookout but could not enter/board any of it. What a waste of 130€…