Using this app, both help desk managers/admins and customer support agents can easily manage workload and track performance anywhere, anytime from the convenience of their mobile devices.
"Radar for Zoho Desk" is a helpdesk productivity app that provides a quick overview of vital customer service stats.
Stats related to ticket resolution time, customer happiness, live traffic, and individual agent stats power this app.
Users can sign-up with a 15 days FREE Trial on any of the editions and subsequently they can upgrade to the plans to utilise more benefits.
* Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.
While managers/admins can view these stats for all agents, agents can view only those pertaining to themselves.
Following are the 3 plans that we’ve supported in the Radar app: Standard, Professional & Enterprise.
We’ve allowed users to subscribe/upgrade to paid editions.
* Subscriptions can be managed and auto-renewal can be turned off by going to the user's Account Settings after purchase.
* Reply to tickets, chat with agents, and post announcements from within the app.
Users can either choose to opt for a Monthly or a Yearly subscription.
* Stay clued-in to team conversations through the Team Feed, even when you're away from your desk.
Discounts will be applied for the annual plans for the respective edition.
It brings anomalies to your notice instantly and helps identify bottlenecks even before they arise.