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Guide complet pour dépanner l'application Corona-Warn-App sur les appareils iOS et Android. Résolvez tous les problèmes, erreurs, problèmes de connexion, problèmes d'installation et plantages de l'application Corona-Warn-App.
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Nous comprenons que certains problèmes sont tout simplement trop difficiles à résoudre grâce à des didacticiels en ligne et à l'auto-assistance. C'est pourquoi nous avons facilité la prise de contact avec l'équipe d'assistance de Robert Koch-Institut, les développeurs de Corona-Warn-App.
They measure the time and distance of an encounter, but do not allow to identify persons or find out locations. • Decentralized storage: Data is stored only on the smartphone itself and deleted after 14 days. • No third-party access: Neither the person reporting a proven corona infection, nor those who have been notified can be traced – not by the German government, the Robert Koch Institute, any other user, nor by Apple. Data protection is fully guaranteed throughout the app’s entire service life. • No registration required: No email address and no name need to be submitted. • No personal information is transmitted: When you encounter another person using the app, your smartphones only exchange random IDs. The Robert Koch Institute (RKI) – in its capacity as the central federal institution for public health and as the German national public health institute – publishes the Corona-Warn-App on behalf of the German government The app serves as a digital complement to distancing, hygiene and wearing masks. If a person is diagnosed with corona and chooses to share his/her own smartphone’s random IDs, all persons previously encountered will then be notified anonymously. Based on maximum corona incubation times, the random IDs your smartphone collects are stored in an exposure log for 14 days and then deleted. Corona-Warn-App is the main corona app for Germany, where it is interconnected with the national health care system. The Corona-Warn-App does not collect any information about the location of the encounter or that of its users. When enabled, smartphones exchange encrypted random IDs with other devices using Bluetooth. The random IDs only provide information about the duration and distance of an encounter. Important: Information about the notified persons is not accessible at any time. However, at no time does it collect any personal information. The app is designed to help break infection chains by informing you if you were recently close to someone who subsequently tested positive for corona. In addition to the exposure notifications, affected users will receive clear recommendations for action. It is provided for anyone living, working, vacationing, or visiting Germany regularly or for an extended period of time. It uses Bluetooth technology and the Apple Exposure Notification APIs. The Corona-Warn-App is designed to be your daily companion, without knowing your identity.