Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers.
And it doesn’t end here: with the Deskero app, our integrated chat system is right at your fingertips, as well as our advanced social monitor features.
- Keep an eye on your help desk and all your team activity to quickly monitor any incoming request, be it from email, social network or chat.
- Create and manage custom view filters to simplify your searches and monitor specific issues.
- Monitor and manage all your customer’s details and quickly edit contact data and information.
- Manage everything, from agent re-assignment to ticket priority: you can edit any single ticket’s feature directly from the app.
- Collaborate with other agents, either by sharing a note or by using the internal chat system.
- Quickly search for tickets and customers through an advanced filter system.
- Gain immediate access to any past conversation with any customer, through Deskero’s advanced chronology.
- Use customized scenario to automate recurring actions, right from your phone.
- Overview everything in your customized agent dashboard.
