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Chat in real time and engage customers on social networks, right from your phone! - Reply to any ticket with a single tap: smart and easy! - Overview everything in your customized agent dashboard. - Manage everything, from agent re-assignment to ticket priority: you can edit any single ticket’s feature directly from the app. - Keep an eye on your help desk and all your team activity to quickly monitor any incoming request, be it from email, social network or chat. - Quickly search for tickets and customers through an advanced filter system. - Chat with registered customers and even casual website visitors and convert any interesting conversation into a ticket, to fully integrate it in your workflow! - Monitor and manage all your customer’s details and quickly edit contact data and information. - Gain immediate access to any past conversation with any customer, through diese App’s advanced chronology.  Engage customers and deliver great support on the fly with the diese App app: a super easy tool that packs all the great diese App features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers.  And it doesn’t end here: with the diese App app, our integrated chat system is right at your fingertips, as well as our advanced social monitor features.  Great customer care cannot be tied down to a desk!  Search and filter it in a snap! - Collaborate with other agents, either by sharing a note or by using the internal chat system. - Quickly use predefined answers to solve the most common problems in a minute: just choose your macro answer, edit it to your taste and hit reply! - Create and manage custom view filters to simplify your searches and monitor specific issues. - Use customized scenario to automate recurring actions, right from your phone.