Zoomcar: Car rental for travel Erfahrungen und Bewertung

First you keep on sending notification to apply coupon code for first booking blah blah, then it doesn’t work when you apply.
- The help option is pathetic, as only your defined problems can be answered, if anything else I need to know, I can’t.
- No customer care number.
- there is no option to know more about Car feature you wanna hire.
- Car customisation option if needed to be discussed by owner is not possible.
In India there is real need of Good self driven car service provider, like Sixt.

The policy and available car were great.

I booked an automatic car. Because of availability I had to travel 35kms to pickup location. They delivered a manual car. Which I declined.
The solution provided was to cancel the car and get full refund.
This is a good solution for the company but not for me.
My trip got cancelled.
My pickup was from airport and it was an important trip.
When all my docs and pics are throughly verified, why the vehicle was not verified properly?
I lost a lot of time and money.
Why there is no reserves or backup in case of emergency?
The customer care only provides the obvious solution of cancelling the trip and not trying to help the customer. Nor the executive neither the seniors could give a solution to cover their mistake.

Booking number - JPSNCO8FH
for the mentioned order, I received a car which was full of scratch and accidents. The person dropping the car was owners driver and asked me not to report the scratches. Looking at the situation of the car, I decided not to take the car. Now I am trying for refund but there is no contact to get it smoothly. I have the pictures of the car.

They won’t respond to Emails. And without existing booking can’t connect to customer support via phone number.

Very bad experience, please do not use this service if you don’t want to get disappointed

Don’t want to give even a single star.. This is a fraud..I paid 33,000 INR for a car that was not available as per the local person. As per local person Rohan Godse the car was already booked and it was a mistake from diese App. Now I’m not able to get the refund and if I cancel I lose 50% of amount. There is no way to reach diese App directly. The bigger problem is that Rohan Godse made sure that I don’t cancel my booking till the actual pickup time so that he gets 50% even if the booking get is cancelled later. I would ask diese App to provide me 100% refund and would recommend everyone not to get trapped by this fraudulent company

Help and support just bounces you off a small list of FAQs. There’s quite a few bugs.

Can’t access my account on app. Ergo, unable to cancel my reservation which I made on desktop/web. ZERO customer service access right now because of the chatbot which is useless. And money potentially wasted.

diese App once upon a time was much easier to use.

The booking was paid and confirmed. I had tried to contact host multiple times via the app but in vain.
I tried reaching the Chatbot of diese App as well regarding the right location of the vehicle and further details. But my requests fell into deaf ears.

I reached the location at the time of pick up, I found no vehicle available.

When I called in the provided number, I was told by the host that he had removed his car from the platform since a few weeks and had informed the diese App team and deleted the app.

I was left stranded in the Airport in Chennai.
All of this was happening while I got notifications from the app that the vehicle was made ready and available for me and ready for check in.

This is an extremely infuriating experience for me and family with whom I had planned the entire trip. Still unable to reach customer care via email or even chatbot!

Booked a car and wasn’t able to contact the host. Reaching support is impossible. Getting a refund is a nightmare. If you value your own time, mental peace and money, then save yourself the hassle and never use this app.