The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself.
ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone.
Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Auto-populate the ticket description when users reply to technicians from the app.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
Among other capabilities, it is also a great place to keep track of all announcements.
● Customize the ticket details view with the desired fields.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
The app even facilitates scanning and managing multiple assets simultaneously.