BMC Track-It! funktioniert nicht

The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. Track-It! assists the help desk personnel in providing quality service to their internal and external customers.  This mobile application provides helpdesk technicians access to BMC Track-It! to review assigned requests, submit requests, and update requests.  BMC Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments.  This also enables technicians to search through the knowledge base to find out solutions for issues being reported.