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Some of the highlights are: monitor and manage multiple clients, view messages grouped by type and severity, monitor status of IT-services and Business services, 24x7 stand-by support functions, view relationships within the IT infrastructure, perform root cause and impact analyses, analyse statistics and create graphics for a variety of values, perform trend analyses, create and update tickets, register activities and follow-ups. diese App provides everything for IT management with a business focus.  Service Management with a business focus, workflows, reports, dashboards and an innovative service desk. diese App CRM for contact and contract management. diese App: powerful through integration.  Manage the impact on the business with diese App Service Management. ITIL supported.  Gain an insight into and control over IT with the diese App Active CMDB. diese App has the best IT monitor for the cloud and on-premises IT.  IT Service Management focusing on the business.  Event analyses and management, incident diagnosis, ticket handling, contact management, stand-by team management, dashboarding, etc.  For effective end-to-end IT management with a business focus.  Effective collaboration because everyone involved is fully up to speed. diese App CRM, for service provider and IT department.  Fully integrated with Monitoring and Service Management.  The Monitor is for every system, platform, service or application.  With a Service Desk which shows in one feed not just what’s happened, but also what’s going to happen!  The app is a feature rich and easy to use client for administrators, IT managers, service managers and end users.  It contains all the neccesarry functions to monitor and manage an IT infrastructure.  Control IT management through agreements and capabilities.  Manage IT systems on-premises and in the cloud from a single console.  For every system, platform or application, in the cloud or on-premises.