Contacter MindSpa com directement pour l'assistance

Après pris par un abonnement annuel à presque 100€, lorsque j’ai supprimé le renouvellement de mon abonnement, ma connexion a été supprimé après quelques jours, alors que j’ai payé pour de nombreux mois encore!

Après un an d’utilisation et un renouvellement automatique de l’abonnement annuel jusqu’en mai 2022, suite à une mise à jour automatique l’ap me signal que mon abonnement est résilié!!! Aucun moyen de contacter qui que ce soit. Les 70€ ont bien été encaissés. En plus la saison 6 qui soit disant est en ligne depuis 3 mois ne l’est pas. Pas très sérieux tout ça, dommage c’était plutôt pas mal.

I was given 4 days with free access to try (instead of the 7 day trial, I was not given access anymore after 4 days unless I did pay), I liked it very much and have subscribed although I found the price quite expensive. Like some other customers I did get some issues to connect at the beginning and it got resolved in the course of 5 business days so now the app works beautifully! There are some tracks that I really love and find soothing and others that are truly difficult for me to listen through. They usually mix two sounds one that I really like and one that is -once again for me- excruciatingly unpleasant. At the end of each track I have the option to give feedback on my experience which I took the time to share. I realized yesterday that only 5-star reviews with a very positive comment get published...For an app that is so expensive I thought that was quite discriminative towards customers who genuinely express their feelings. So unless you plan to give a track a 5-star rating and an overwhelmingly positive review don’t even bother. At least I hope that someone in the team considers the not so positive feedback. As they don’t specify that practice when asking customers for the in-app feedback, I thought I would mention it here for future customers.