ServiceDesk Plus MSP funktioniert nicht

It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software.  ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively.  It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team.  This app lets your technicians create, access and resolve requests from any place, anytime.  It also gives you better user experience. * Filter requests based on criteria such as unassigned, pending, open etc. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.