talabat direkt für Support kontaktieren

durch SL_CB

I've now encountered multiple times that Talabat marks a restaurant as "busy" but upon calling the restaurant itself it turned out that the restaurant was not busy at all. Calling the helpline of Talabat was pointless since the customer agents have no ability to change the restaurant's status. These problems have been around for months and nothing seems to get done to fix them.

#reply to dev:
It is not a technology problem at the user end. This happens simultaneously on 2 phones with 2 different accounts and the website as well. It is a problem on your backend. The restaurants in question that I called confirmed that even they can’t get through to someone at Talabat to fix their status, and I was told the same when I called the help desk.

durch Ahmed Basha Hegazi

The app itself is not bad except that the buttons don’t have a feedback effect.

But the whole service is horrible the whole
Idea of the app is to order easier and without phone call - this is Egypt not Europe here everything has a delivery service- the only selling point is to order without having to explain the address every time yet every time you call me to ask for the address before even trying to follow the address and when i asked one of them he answered i am just confirming. Why then i am charged extra fee i will call the restaurant directly then you really need to change this behavior

durch Ahmazy

Imagine knowing that you’ll soon be hungry, give it say 30 min. You pick up your phone to order, and Talabat says it will take about 30 minutes for your food to arrive. 40 minutes later, you track your order, and it says the order needs 28 minutes. Crazy, right? You wait. 20 minutes later, it says 17 more minutes—and then again 19 minutes. 22 minutes.

You call the restaurant and they give you the app management’s number. You call the manager, and they lie and tell you 10 more minutes.

In conclusion, this app is slow and unprofessional.