As opposed to the traditional contract tracing process where a positive COVID-19 individual may not even remember who they have been in contact with recently and for how long (for example, if the contact happened on a bus or a train or some other public venue), the App uses technology developed by Apple and Google where anonymous Random IDs (pseudo random alpha numeric values) are exchanged between mobile phones.
If an individual receives a positive COVID-19 diagnosis, they will receive a call from DOH or their local county or municipal health department within 24-72 hours for case investigation and contact tracing purposes.
It is important to note that both traditional contact tracing and the App never reveal the identity of any person using the App to other App users, and never reveal who has been diagnosed as positive for COVID-19.
Users who were in close contact with a positive COVID-19 individual who submitted their 6-digit code in the app will receive an Exposure Alert.
In the event you receive an Exposure Notification, you will be offered advice on the Exposure Notification Information screen, and if you would like to speak with a public health representative, you can provide your phone number and someone from DOH will call you.