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It brings anomalies to your notice instantly and helps identify bottlenecks even before they arise. * Choose the statistics you want to keep an eye on. * Set pre-defined standards to the chosen metrics, and get notified when there's any deviation from them. * Reply to tickets, chat with agents, and post announcements from within the app. * Stay clued-in to team conversations through the Team Feed, even when you're away from your desk. * Customize the look and feel of the app, just the way you want it.  Using this app, both help desk managers/admins and customer support agents can easily manage workload and track performance anywhere, anytime from the convenience of their mobile devices.  "diese App for Zoho Desk" is a helpdesk productivity app that provides a quick overview of vital customer service stats.  Stats related to ticket resolution time, customer happiness, live traffic, and individual agent stats power this app.  Users can sign-up with a 15 days FREE Trial on any of the editions and subsequently they can upgrade to the plans to utilise more benefits.  While managers/admins can view these stats for all agents, agents can view only those pertaining to themselves.  Following are the 3 plans that we’ve supported in the diese App app: Standard, Professional & Enterprise.  We’ve allowed users to subscribe/upgrade to paid editions.  Users can either choose to opt for a Monthly or a Yearly subscription.  Discounts will be applied for the annual plans for the respective edition. * Subscriptions can be managed and auto-renewal can be turned off by going to the user's Account Settings after purchase. * Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.