🏷️ Über: OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets.
Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions.
Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets.
OpenText Service Management gives end users and agents secure mobile access to essential service workflows.
Activate the app using a QR code from your company’s Service Management website, or request an activation URL from your IT administrator.
Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments.
