Contacter MonRogers directement pour l'assistance

par To_meley

I was a student in Canada for four months and subscribed to what seemed like an advantageous Rogers plan at the airport. The offer was specifically for four months, and I was told that once I no longer needed my SIM, I could deactivate it, and my subscription would be over.

I followed their instructions and deactivated my SIM. However, two months later, I was informed that I had outstanding bills. There was no way to contact customer service via email—the only option was a phone call, which is chargeable from abroad. I eventually managed to reach them through a friend in Canada on a dual call.

To cancel my subscription, I was forced to pay for two extra months of service that I did not use, as my SIM was already deactivated. Despite the plan being targeted at students, Rogers showed no understanding of my situation. I had to pay for something I neither used nor could afford. Very disappointing experience.