2) Messages are broadcast on EchoApp, SMS, Email, WhatsApp Busines API (to be launched in a week), and Telegram (to be added after WhatsApp integration).
Does he respond to SMS or he is active on WhatsApp or Telegram? Then mark the future communication to that channel only.
The number will mean that the person is on SMS for sure and maybe on WhatsApp and/or Telegram.
5) Whether the contact is on WhatsApp or Telegram with the same number.
If it is not read within 5 mins then the message is sent to the user on the next preferred channel.
In case the end-user downloads EchoApp, the message is sent on EchoApp first.
i) This work is done automatically by our patented system (patent application number 202021040394 dated 17 Sep 2020).
If it is not then it is mentioned as wrong so that the future activities do not include that number and the data source can be corrected.
3) The message is broadcast to all the possible channels as the information might be available.
ii) Each message carries the EchoApp short link.
So the sender does not need to have chosen the channels manually.
4) Determine if the number is correct.
The system then waits for the read receipt for 5 mins.
Which is the active channel for the user.