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I am so TIRED of all of this. Either clear this up IMMEDIATELY or REIMBURSE FOR EVERYTHING I HAVE FORKED OUT SO FAR. I have tried contacting someone PERSONALLY, but this seems to be impossible. I am either referred to some assistance site, Just Answer, for which I am supposed to pay, or no one answers when I call a number I finally located in San Francisco. Here my last emails, which have thus far remained unanswered. ANTHONY KENT Dec 28, 2023, 02:34 GMT+2 A follow-up: As I was sending this mail, I happened across your first confirmation of my purchase back in JULY! This means I have been UNABE TO USE YOUR PRODUCT SINCE JULY. Let’s get this remedied and get me money back for time unused. Anthony Kent Am 28.12.2023 um 01:32 schrieb ANTHONY KENT : Hello! Nearly three months ago (!) I registered for your product and was really looking forward to it. Unfortunately, I have not been able to access it since then - or at least hardly at all. I don’t really recall, because it has been at least several months since I could access it. I tried resetting my password, but you sent me a link that was only valid for a very short time. Unfortunately, I do not spend the entire day on my laptop or iPhone waiting for mails to come in for me to act upon. It is now Dec. 28th. I have two requests for you, perhaps three, maybe even four: 1) Help me to finally reset my password, so that I can finally take advantage of what you have to offer. 2) I would appreciate a REFUND for this past quarter which I have been unable to utilize. 3) If this is not possible, and I am unable to finally gain access then I wish to t CANCEL my membership = NOT RENEWING as of Dec. 29. 4) I would appreciate it if you would contact me ASAP to let me know how things will be proceeding. Many thanks and best wishes for the New Year. FURTHER UPDATE: 1) I was able to reset my password, but I am still unable to access anything. I get offers either for a 7-day free trial or for a reduced fee for your services. 2) I have been registered since July but have practically had NO ACCESS WHATSOEVER. One of the few responses I received to my complaints and requests for assistance was that NO REFUNDS ARE GRANTED. BUT IF I NOT BEEN ABLE TO USE ANYTHING BECAUSE OF YOUR INABILITY TO GET ME ACCESS, THEN I THINK THIS WOULD BE MORE THAN THE RIGHT THING TO DO ON YOUR PART. If not a refund, then an extension of six months AT NO FURTHER CHARGE. Of course, if I continue to have no access, none of this matters at all. 3) I do wish to cancel my membership asap, even if you are finally able to assist me. This whole matter has been ridiculous and a total waste of my time. If I cannot be refunded, THEN I EXPECT TO FINALLY HAVE ACCESS and that with no further complications. 4) It would be great if someone would contact me, but it has again been days, and I hear nothing. My telephone number: Germany => (from the States) 01149 172 38 38 628. Alternatively, do you have a number I can call?!? On the other hand, I have already wasted so much time, I don't see the reasonability of my having to pay to contact you to finally get this matter resolved. PLEASE RESPOND! PLEASE RESPOND! Anthony Kent