Self Help Desk funktioniert nicht

The Self Help Desk gives you the unique opportunity to talk with a close ally: yourself.  Use the Self Help Desk in the privacy of your home, relaxing at the beach, or on a break at work.  Pro tip: use the app in a well-lit environment; you'll need a few feet of open floor or ground space in front of you.  Have you ever wished that you could see your situation from another person's point of view?  Go beyond your imagination and truly experience a new point of view.  You have the opportunity to have a conversation with yourself like you were in someone else's shoes.  You talk to the owl, then everything flips around, and whatever you said is said back to you.  What advice would you give?  And for even more insight, step back and hear the discussion as if you were an outside observer.