Kaseya Help Desk funktioniert nicht

Kaseya Help Desk is paired with the Service Desk module in Kaseya 6. 2 or later, and can be configured to follow ITIL 3. 0 standards helping you align business and information technology goals and strategy.  Kaseya Help Desk is the ultimate service desk management application for technicians and service desk managers who need to respond to requests anywhere at any time.  For Help Desk Managers: Manage multiple desks and keep technicians on task even when you are away.  Please Note: This app requires Kaseya 6. 2 or later, running the Service Desk module.  Do you need to view, update, assign, or respond to tickets even when you are away from your desk?  For Technicians: Keep your service desk queue up to date even when you are away from your desk or out in the field.  Are you a busy help desk manager on the go?  Do you manage a team of technicians and want to have visibility into their activity when you are away?  Review, update, and close tickets assigned to you quickly and easily.  Setup individual views and team views to monitor total number of tickets assigned.