Contact Xe Currency Money Transfer Support

I initially used their services to send money abroad as a new app user and it worked once! After a few weeks has passed I tried to send money again to the same person with the exact same details but it blocked me out. I called XE customer service line and said that my account had been blocked. I asked why? And they said “It is just blocked and cannot explain the reason”. I explained that I was using the same valid and legitimate credentials and I wanted to send money on a regular basis to the same person. The rep just said “sorry I can’t help you because the account has been blocked” I asked for am explanation and she repeated “It is just blocked. I cannot explain the reason and cannot unblock it” My jaw dropped and just hung the phone. I can’t believe that companies like this exist with such horrible customer service and with total disregard to their business base. Don’t EVER SEND MONEY THRU THIS COMPANY! DON’T WASTE YOUR TIME!!!!! LOok elsewhere 👀

These people are criminals they took money out of my account for a wire. I’ve tried contacting them several times only to continue to get the run around. They requested documentation regarding my home address which I submitted. Then they stated they would release the funds within three days, a week later nothing but another request of current residence at which point, I called them only to continue getting the run around. I reported them to the BBB (Better Business Bureau). And soon after they deleted my account. So now not only has it been several weeks since taking my money, I also have no access to the account from which the money was taken. I am now reporting them for fraud with my bank. I have never left an app review in my life but these people are by far the worst I have ever done any business transactions with. The amount for the transfer was upwards of 5k

Before updating this app it was quite simple: I checked the rate, clicked transfer money, it would open in my browser and I did my transfer. Done. I should never have updated. The app is now entirely unusable. All I get is a swirl around the xe logo. I deleted and reinstalled. It actually opened but then froze. Tried to open it again and got the never-ending swirl. I didn’t just use your app for the free exchange/conversion rate, I actually made currency transfers from my home country to where I go to school. I guess I’ll just have to enjoy the freed up space on my phone and use my computer from now on. Or better yet...find another, more convenient, app that will enable me to do both these task effortlessly on my phone. Please, make your app backwards compatible. I refuse to buy into the tech industry’s culture of disposability.