Wendy’s Reviews

I been using Wendys for about a year and for the most part it works. My issues are no actual customer support for issues. I made an order and Wendys had no issues taking my payment but the restaurant had to close early that day. I never received my usual confirmation for picking up my order since I didn’t. I contacted customer support multiple times and never got a single response back after 2 days. Only after taking a survey did the restaurant manager reply to my survey and sent one email telling me to contact customer support for a refund. I replied saying I did and no one would respond and neither did that manager to my email. I had to initiate a charge back with my credit card company to get my refund. I was also making a lunch order in advance and after the customization Wendys decided to completely clear my order because it turned 10:22 AM and breakfast orders can’t be made anymore and the menu turns to lunch and why is breakfast cut for mobile ordering at 10:22 AM when the restaurant will take it until 10:30 AM? What’s up with the digital frosty key tag? I bought the physical one and it says I can use it with ANY purchase but the digital one it can NOT be used with any other offers that’s a scam. I definitely will not be visiting Wendy’s as much this year!

I ordered through their app and when I got to the restaurant, I was unable to check in. I kept getting an error message. I went to the front to ask them to prepare my order and to report the issue. The worker rudely stated that she couldn’t help me and called for the next customer while I was standing there. I was then told that I had to place the order with them directly and pay again. When I mentioned that I would need a refund for the mobile app order, they stated that I had to contact Wendy’s customer service for the refund and that they had nothing to do with the mobile app order. I decided to leave the restaurant and get nothing because I found them to be rude and unhelpful. When I contacted Wendy’s customer service, they told me that the manager at the store would have had to refund me and that they cannot give refunds to customers. They sent a message to the manager at the location and stated that they will contact me when they can. What does that mean? Who refunds customers when the mobile app decides to mess up. The store or Wendy’s customer service? Regardless I’m going to contact my credit card company to reverse the charge. I’ve never had this issue with any other food ordering app and I promptly deleted Wendy’s app and won’t be using it again.

So far Wendys works really well, it’s does what a mobile ordering app should do compared to some of the other ones out there, however I have to draw the line at the intensive use of my phones location services. It’s not that I typically mind if a restaurant uses it to make ordering an easier task, my issue stems from the fact that if I have location services enabled “only when using Wendys ” that unless I force close it Wendys will almost flagrantly shove in my face that it is still using my location services because at the top of my screen it’ll show the blue gps line at the top of my screen. I don’t usually make a habit of force closing my apps which is on me but I figure it would stop on its own given that my settings only allow for when Im “using Wendys ” and Im not. It does not and It then proceeds to drain my battery and it feels a little sketchy that Im not actively using Wendys but your actively taking my location, even if the logical conclusion is your using it to suggest nearby restaurants. I have since changed my settings to never use my location, and hope this gets fixed in the future.

I used Wendys before today to get free delivery and waited then 30 mins later it said it was canceled. Nice when kids are all waiting to eat lunch. No explaination…only that it was canceled. Called the store and they said it was canceled and blamed it on DoorDash yet I didn’t get it from doordash’s app I got it from Wendy’s app.
Then today when trying to order my prior order and it never saved on app so I put my order in the cart randomly getting these little pop up errors (“Error We're sorry, an error was detected.” when just going into food to edit or add, just viewing items in cart, etc. So I decided to favorite each meal plus the whole order just to ensure I didn’t lose my order. Then I go to add one more thing, then it cleared my entire order (6 different meals). I went under favorites to see if they were there and nothing is there. Ugh this thing is a pain. Not sure how it got such good reviews.

Two more things to find menu then location and it was just spinning where it had their little food image on the screen with the bar going across repeatedly. Also, tried to scan the item I bought and system just hung again with the little food image and bar. It wasn’t my WiFi that was the problem either.

I have apps for all the fast food restaurants in my area and this is the absolute worst.
The first time I used Wendys I placed my order and paid and when I arrived to the restaurant to pick up my order they told me they don’t accept mobile orders. How?? Get yourself together Wendy’s. Obviously if a location is not taking mobile orders I should not have been able to place a mobile order for that location. Fortunately the staff were kind and understanding and I was able to get my meal without having to pay twice.
Since then, I’ve been able to use Wendys successfully only one time. Every other time there have been errors that occur and prevent me from checking out. Today there was an offer for a free frosty with mobile order but again, the stupid app will not let me place a mobile order. I just used one of my other apps that actually work and went to a different place to eat.
I love Wendy’s but whoever they have got to develop Wendys needs to be replaced ASAP. I can’t be the only one they’re losing business from.
The only positive thing I can say is that when Wendys actually works it is simple to use, but I could say that for literally any other restaurant. Step it up devs.

Wendys isn’t showing any stores around and after restarting Wendys . I just created an account and have not been able to use the offers that I installed it for. There are also apparently no Wendy’s in my area that are available for mobile ordering, so I can’t use the mobile deals either way… Reporting feedback in Wendys is also NOT user friendly. When I try it insists that I have to choose a time of visit and a store, but NO stores come up. So I can’t submit the form to give feedback. I just have to wait for whenever Wendys pops up to ask for feedback, which I haven’t seen since I first opened Wendys and handnt even used it yet… why would they even ask for feedback at that point. 🙄 It’s been giving me “Sorry, there was an error detected.” Which gives no confirmation that the error was reported or option to fix it. Then when I try to chat, it says I’m #1 in line, forever…
As a last resort, I logged out and deleted Wendys and tried again. It then wouldn’t even let me log in, giving the same “Sorry, there was an error detected” message. I give up. All other apps of all sorts, including Wendy’s competitors work fine.

I love Wendy’s because the French fries are the best, love the 4 for $4, love the free junior frosty with the card I purchase once a year ( I buy one for my adult son too). I love the senior discount ( or free senior drink) and the apple pecan salad is great. I also love the grilled go wrap. I guess you could say, I love Wendy’s. As for the staff, they are always nice. I usually eat at Wendy’s twice a week, but have been there more often than that many times. Since you updated Wendys a while back, MY IPHONE 6 WILL NOT ACCEPT THE NEW APP! I know it says that I can use an older version, but it just won’t work!!! I NEED HELP! I haven’t had my Wendy’s app for months! Hoping someone will help me. I have points that I cannot access and offers l cannot see. I haven’t found a place that says “CONTACT US”. People who work there don’t know how to fix this either. Management, PLEASE HELP

So after waiting in the drive through line for over 45 minutes I was finally able to place my order. Then when I attempted to pay, using the mobile app, it took 10 minutes just for the attendant at the window to know how to take payment from a customer using the mobile app. The transaction failed. Apparently I needed to add funds to my Wendy account. I selected $25 dollars and then was promoted to enter my CVV number. When I did it generated an unknown error. I closed Wendys and restarted my phone but still had the same error. I checked my checking account balance and there was plenty to cover the charge. I called my bank and the agent said everything was good on the banks end. At this point it was clearly an issue with the Wendy’s APP. I tried the live chat option inside Wendys . Even though I was 1st in line to chat with a support agent I waited nearly 20 minutes but no agent ever responded to my request. I called the toll free support phone number, was told I was 5th in line but after 25 minutes I gave up. I tried their Instagram chat, it’s been 30 minutes and no response. Your APP and customer support are total crap!!

I ordered on Wendys weeks ago and was charged almost 50 dollars for it all. Never received my drinks and didn’t get a refund for it so I had to call customer service. I sent an email and waited 4 days still haven’t heard anything back from them at that point. I grew really impatient and so I tried calling them on the phone and waited about a half hour on the phone to get in contact with someone. The guy apologized and gave me a refund for the entire order but still I will not be using Wendys again. When I went to the location near me they said they can not scan the free rewards and have to punch them in as a coupon. I had 500 points In rewards I’m not even able to use because I selected breakfast items and every time I try to place an order to get it they don’t have the breakfast. Breakfast should be served until 12. It’s ridiculous and Wendys is useless. I will be uninstalling. Wendys is such a inconvenience to use and not worth it. Especially when the food is mediocre. I will not be returning to Wendy’s and purchasing from them again. Every time I go I am always unsatisfied with their service.

I think Wendys is too complicated for the average person to use. I tried to buy a digital frosty key tag today. First I couldn’t find the offer. Then I finally found it with two options, physical card or digital. Sounds great! However when I checked out with the digital option, I still had to go to a store to pick up the physical card. At least that’s what my store told me when I called to get them to release the digital order. They had never heard of digital key tags. Come on, Wendy’s, don’t roll stuff out without training your staff! You need to let the digital key tag frosty offer work in addition to other deals too. Throw us a bone here! The jr frosty isn’t the deal, it should be lagniappe.

Anyway, to anyone reading this, you have to get and use Wendys so Wendy’s will continue to invest in it. Wendys idea is good, the food hits the spot, and the deals in app bring me when I’m considering the options. They just need to simplify it. Maybe try some more focus groups and watch people try to use it.

Wendys is progressively plagued with issues. It continues to become less user friendly each time it’s redesigned. Recently, it stopped clearing out the current order after it was placed and Wendys closed, preventing a new order from being placed the next time Wendys was opened. Also more recently, selecting an available offer would make it disappear from availability without adding it to the cart. Yesterday, I was unable to process any orders at all. Wendys froze loading my total each time. Today, after updating Wendys , I was logged out and Wendys gives an error message “forbidden” when I try logging in, of trying to sign up fresh. Live Chat with customer service doesn’t exist anymore and there’s no email option. I don’t want to spend who knows how long it will take trying to reach someone over the phone, only to be told they can’t do anything anyway.

I’ve now deleted this useless app. Fortunately, I have both a Carl’s Jr. and a Jack in the Box within a block of this Wendy’s, so I’ll take my business there a few times a week. Oh, also the Burger King I have closer to home. All those apps are working just fine!

We are retired and while at first it was difficult to get used to mobile ordering, we embraced it because of the good mobile offers and pandemic, necessitating drive-thru drive service. Then they messed up Wendys so badly that a mobile offer couldn't be added to a mobile order and they were unwilling to help at the restaurant. They almost lost us as costumers with that debacle, but we left without purchasing a couple of times and eventually an update fixed it. Again we continued to frequent Wendy's at least once a week for their 2/$5 Single and spicy chicken sandwich deal, or any one of the good app offers they always had. Now the good offers are completely gone in favor of a vastly inferior REWARDS program, and so are we. There are many other fast food options out there that want out business and offer discounts that we will use. The selection of coupons at this time is an absolute joke. Bring back offers that people want or you won't have a business before long. The so is useless if you don't offer deals that people want.

So I went to give Wendys a second chance today, and it asked me to allow it to always view my location. I never do this because I like to have at least some privacy these days, but I allowed it just this once, figuring if Wendys knows where I am then it’s less likely to get confused, right? Wrong.
Shortly after submitting my order, I go to turn on my car to go pick it up and it won’t start, so I need to cancel my order that I can no longer pick up. Well, I open Wendys again to find that it believes I’m currently IN THE PARKING LOT of a store on the OTHER SIDE OF THE STATE. It then marks my order as completed and picked up, and charges my card. To make things even worse, there’s no “report a problem with this order” button like a functional app should have, so I have to wait forever in a customer service queue to get refunded for this order I never got, while figuring out what else to do for lunch, while trying to figure out what’s wrong with my car.

Tl;dr Wendys STILL doesn’t work after all these months, which can make for a really bad day. Just stick with McDonald’s.

In the past 3 years I have yet to have a "good" experience at any Wendy's. It makes me sad because I usually enjoy their food. They got rid of their artisan egg sandwich for breakfast. They got rid of breakfast as an option at most restaurants. They got rid of my favorite salad. Not much reason to go. I decided to try Wendys for the free spicy nuggets. I ordered for pickup through drive thru, and chose the one-time card payment (that doesn't save your card info). My app said PAID. When I got there, they said I needed to add money to the digital balance. While this was an option when paying, I didn't choose it. Wendys clearly said paid, although I got no email or any confirmation saying I paid or ordered. They were absolutely positive that I had not paid, when I indeed had. So they gave up and said they'll pay for me. Whatever. When I get back and check my bank account, there is the charge for my meal. So I was being hopeful that I actually got a free meal when, nope, they disappointed again. I'll probably be back in a year or so only to disappoint myself again. Long story short, don't bother with the mobile ordering.

Not the most intuitive app I’ve seen. But what really annoys me is having to place my order and arrive at the restaurant eight minutes before breakfast ends. This is fast food. I don’t mind if it takes them a little while to prepare it because I know that they’re new to breakfast, but I should be able to place my order and arrive at Wendy’s before the cut off and still get it. I wasn’t able to get there eight minutes early last time although I could’ve gotten there five minutes early. Ended up going to Chick-fil-A. Arrive there at 10:26 and placed my order at that same time and got my order by 10:28 with no problems. Wendy’s food is good, but the service and app needs improvement. Update: I tried again the next day at an earlier time so I could make sure to use one of the discount codes since it was the last day it was valid. However instead of taking two dollars off my breakfast combo like it explicitly said it would, it would only take off $1.39 no matter what I tried. I did not edit the order or do anything to change the basic elements of the combo. This feels kind of like a scam.

Wendys is pretty complicated just to make an order. There is no flow. For example you’re asked about either location or pickup/delivery at the same time. Why? Shouldn’t you specify location first then method of receiving the order? The menu takes way too long to load. Why? You’d think you’d have your standard combo meals first and foremost then if you want something different go to a different menu. The way Wendys is setup is kind of like entering the restaurant from the back side, browsing what’s in the kitchen, then rounding the outside of the counter to make your order. The final straw is the allure of redeeming points for something. It’s impossible to make an order just using points. I don’t see where this is written out or warned about but you can sure use those points and they will disappear. If you can’t use the points the usefulness of Wendys goes in the toilet. I might as well s just sit in the drive through for 20-30 minutes and make a regular order. Yes, I’ve sat in the drive through for close to 30 minutes before.

Wendys has consistently improved. I would suggest allowing for drink customization such as lite or no ice. It would save me the trouble of having to ask when arriving for pickup and hope they didn’t already prepare the drink. It would also be great if the credit card CCV would save so we don’t have to keep entering all the time since I have sometimes left the card at home while trying to order with my default payment. One last suggestion would be to allow us to use whatever balance remains on a Wendy’s gift card. If you don’t have enough to cover the entire purchase it does not allow you to split the payment allowing for the gift card to be used up

I added money to Wendys so I can place my order, pay for it, and someone to pick it up since I got hurt. I placed the order and paid in Wendys with the $50 I put in there. My cousin went to pick it up for me and was told the payment did not went through. I told her the payment number for Wendys and it didn’t went through. I had to send the money to my cousin in order to repay for food already paid in Wendys . This happened two more times. After the second time I chatted with an agent whom saw that everything was correct on my end and sent the information and proof to management of my local Wendy’s. I was told to delete Wendys and reinstall it. I decided to try it a few days later to see if it worked and still did the same thing. I was checking my email constantly to see if Wendy’s management figured out the problem and no response. So now I just preorder or order at the drive thru still with my money just sitting in Wendys .

Dear sir (s) I would like to speak about the new changes you have included in the Wendy’s app. I’m not a favorite of the mobile pay app. It’s Incredibly easy to hack. Not just yours mind you but all of them. Five family members accounts were hacked. Money stolen and had to get new cards from their backs. This isn’t only in CA but three different states. I also our choices of meal discounts are dwindling. More app only deals have taken over. We don’t want delivery meals, when we’re out we like a sit down experience. Apparently our choices on your app will be severely limited, or completely go to mobile order only. That, will limit our Wendy’s experience tremendously. Sorry, I know the mobile app is the new “hot idea” to drum up new business. But in our case it will do just the opposite. Good luck we do love Wendy’s “fresh” menu and freshly prepared meals (hot) hopefully our type of business won’t be excluded.

I have used Wendys about ten times now and have only actually succeeded once. It works to find stores, look at menus, etc, but DO NOT upload a gift card! I have had two gift cards now that I have uploaded and the second it is uploaded to your app, the card becomes invalid. You can no longer use the physical card, nor can you mobile pay or place a mobile order. Wendys also does not tell you that your payment (with said gift card) failed, so while you wait for your mobile order, thinking everything went through just fine, it isn’t even being made, bc the restaurant received an order with failed payment. Luckily the employees tend to be very helpful and apologetic, but Wendys really needs to be fixed. Also, if you add a reward to a mobile order that fails, you do not get the reward back to try again with different payment or to try to use in store instead of on a mobile order. Wendys is so frustrating.

I will not use mobile pay because I refuse to make my credit card vulnerable to someone’s security (who may or may not ever notify me of a breach). Your increased focus on mobile ordering and pay turns me off. I will not use mobile order because I want my food hot and fresh when I order it, not sitting on the counter waiting for me to get there.
And now that your main app offers are focused solely on mobile ordering/pay or twofers I feel distinctly left out. Not everyone has a partner to eat with so all these ‘bogo’ offers exclude us. (You’re not the only place that does this, most if not all restaurants do)
Anymore I get better offers from the coupons I get in the mail than through Wendys , which pretty much defeats even having it on my device.

I downloaded it and had Wendys for a while, and was able to make a few fine orders through Wendys but then suddenly ever since September whenever I’d do an online order to try an use a coupon that’s only for mobile purchases, the order would keep saying there was an error and again when I’d try it, an error. My WiFi was fine, my service was fine, my phone was fine, my information for my card payment was fine and checked multiple times but Wendys would say error BUT STILL CHARGE MY BANK ACCOUNT then the people in the drive thru or inside at the register, would say they don’t see my order and wouldn’t give me my food. I deleted Wendys , and had to go through a bank dispute for my money that they took out multiple times but would keep saying “error.” Wendys is dysfunctional.

I’ve used Wendys in particular for months. Every now and then it’ll get a bug and crash if I do a certain action, or it’ll be unable to use the same card, but this time, the issue was with a coupon.

I’m led to believe this is purposeful and is just a transparent coupon that cannot be used. Let me explain; The issue this time was that I could not press the blue order button, I used a coupon and I’d thought perhaps Wendys needs to be refreshed.

Still didn’t work. So my second plan was to spend extra by not using the coupon. I ordered a random item on the menu and soon after pressed the order button. It Worked like a charm. I’m not sure who is behind the deals but whatever middle ground they reached with the team who is responsible for Wendys should be revised.

Many technical difficulties when trying to PAY for my order.
Placed my card info then hit submit. It then asked for a cvc so I input that as well. It says error. I try to resubmit, error because I already placed this order. Start over,
Submit. Won’t work. Error.
I am then unsure if I even placed my order at all, if my card went through ever, or if it charged 3 times since I tried to resubmit several times.
Then it came to the actual food...
SO, I ordered a spicy chicken sandwich and used Wendys to take off the mayo and tomato.
It SHOULD have just chicken and lettuce at this point on it.
Then it said ‘sauces’. I figured since I took the mayo off, I could dip it in honey mustard or ranch.
WELL. It came as a bun, chicken, and both sauces... smothered on top of it.
I Don’t know if it was just less than logical people running running the prep thinking that would be a great idea or if Wendys is so misconstrued that I actually asked for that compared to sauce packets...
Really kinda ruined my experience for this app.
Not even to mention how impersonal it is when using Wendys so the only time someone greets you is to hand you the bag.
Gotta stick with my chickfila 🙃

Why make an app that gives deals exclusively to mobile orders, but encounters an error nearly every order attempt? I have tried several different credit cards, devices, restaurants, uninstalled and reinstalled Wendys several times, and dozens of different order permutations, only to receive error messages. At least tell my why there is an error! Wendy’s has been a bottom feeder of the fast food chicken industry for quite sometime now and the quality of Wendys reflects this. This is my first app review and I am only writing it because of how infuriating Wendys is. I want to give Wendys negative 5 stars. Absolute disgrace. Off to chick-fil-a and Popeyes not only because they are better, but BECAUSE I CAN ACTUALLY USE THEIR APP SUCCESSFULLY.

I've used Wendys twice in one week. If the internet connection is slow it may not be able to process your order far enough to give you a confirmation or receipt. It will how ever have charged your account. They say it will fall off soon, but it'll be a week on Monday and it's still pending. I decided a second time to give Wendys a try, but it did the same thing today and I got the same response. Wendys needs to be debugged and the employees need training on its system for this to ever get off the ground. Otherwise, there will be a whole lot of unhappy customers wanting their money or food or both.

I downloaded Wendys and I really like it. It’s super convenient and you can pretty thoroughly customize your order. The only complaint I have thus far is there’s no option to put in your order and just pay cash when you get to the drive-thru. I’m still a little more old-school as far as money goes and prefer to use cash. So if there were a way I could still put in an order without it immediately charging a card of mine and pay cash at the restaurant, Wendys would be five stars for me.

I really hoped to use the mobile app today, but there are still a couple of kinks in the ordering process. Why is there no sweet tea? The only option is unsweetened. A comment section might even remedy this, but there isn’t one. I think Wendys could also benefit from an arrival time specification, similar to the sonic app, so I could go ahead and order now for my food to be ready an hour from now. When these very small problems are worked out, I’m certain my kids and I will be using Wendys a lot, because we love some Wendy’s and eat take out a lot during the busy school week.

The promotion was “Get 6 PC. Spicy Nuggets for free with any mobile order purchase. Just open or download our app, click ‘Offers’ to redeem and add to your mobile order, then get your spicy on”.
So I do just that. I download Wendys , make an account, click ‘Offers’, and the online coupon downloads. However I can not access my “bag” (cart) that I just added the coupon to. Then I try ordering ANOTHER item than the FREE spicy nuggets. I am them allowed access to my “bag”. I had to BUY something to get the FREE coupon. But wait, it gets better. Then, I prompted with a message that tells me the item, that the FREE coupon is NOT VALID with the item selection I have to PAY for! So now I can’t get my FREE spicy nuggets, or the item I HAVE TO PAY FOR!!!! Scam..

Had some offers won that had to be ordered my mobile. Wasted 40 minutes with online chat, reinstall, entering order multiple times and it never accepted card yet put a hold for the charge on my card. Service people indicated they would try to enter it manually, but never heard back with a customer satisfaction survey. Concerns me that someone could say they could try to manually enter it. My beef is coupons that require mobile ordering. Just let me apply a coupon and pay you. Wendys should and will cause them to lose sales. Dave Thomas would never have accepted this mess of an app.

Garbage, Wendys is totally broken if you try to use special offers(free food), of course though why would it work how it should when you’re trying to use an offer extended to you, waste of time. I spent 10 minutes talking with a manager who had no clue about Wendys , really? You run a restaurant maybe you should know what is going on with every aspect. I won’t be going back just because of Wendys, I am done with Wendy’s, oh yea and that manager just walked away like the problem would go away so I ended up just ordering and not getting my free food because I didn’t want to make my son wait to eat, what a joke you guys are.

The deals are awful now. The deals were good but now they are just bad. Also if it’s a free jr bacon with any purchase do that. Don’t make it app order only. Ordering in Wendys horrible. Wendys either needs redone and the whole system related to it it it needs to be retired.

Update:
If possible it’s worse. Two offers that are garbage. When there is more they are online order only. Make the offers universal. You won’t save money because the offers that are available are for a fry or a drink. Most of us are getting some kind of meal so this does not help. Just don’t download. -1000 stars.