Contact Wells Fargo Support

Can somebody please explain to me WHY the app asks me to verify my contact information EVERY SINGLE TIME I log onto the app?? Wells Fargo already has my cell number, why does the app annoy me with this nonsense EVERY time I access the app?? It’s so overbearing and unnecessary. My cell numbers isn’t changing from day to day. Next, Wells Fargo and this app have a terrible feature: you can only make five payments from a non-Wells Fargo account per month, and this is the only credit card complaint or bank that I know of that turns down opportunities to receive payments (and get a ton of money) in some weird attempt to pressure or coerce me into getting a Wells Fargo checking account so that I can……pay my credit card balance. Lastly, although my card has a cashback rewards program, the app only lets me access my rewards balance in increments of $25, an unintuitive, borderline dishonest practice. This clearly is an attempt by Wells Fargo to get out of paying people their full cashback rewards amount. Every other credit card company I have ever been with has let me redeem ALL my cashback rewards at once. With Wells Fargo, I get to redeem my balance in $25 increments or I can use the entire amount on some gift cards or some other scam-like practice. Wells Fargo is a terrible company and the app is just as bad.

This is app is not honest! I always pay my bills in full every month and this is the first time I let there be a minimum balance to flow through the next billing cycle. I just got off the phone with a Wells Fargo Banker and she agreed that this is not right. She told me to be aware because you would have to shuffle through to find out yourself if there is a previous balance that can’t be paid in full until two billing cycles when it shows on the statement. WELLS FARGO NEEDS TO INCLUDE A CONSTANT RUNNING BALANCE THAT SHOWS THE COMPLETE TOTAL OF EVER CENT. They confuse you by putting “out standing balance” making you think that it shows everything that is owed. Don’t be fooled, there is an “running balance” (I know I’m not teaching anything new, but In only regards to this app) that is hidden that if not paid get charged interest!!!!! Anything to make a penny. I’m frustrated and I Hope Wells Fargo adds this as a feature that whatever balance or purchase (excludes pending transactions)should be part of a running balance. That when it’s time to pay off the credit card in FULL and the options it gives on the amounts to pay off that one of the options is to TRUELY PAY IT OFF IN FULL and not Gove you a balance of thinking your paying it off but leaves a surprising balance on the next statement.

This app was good, got worse as I have been a customer. The photo scanning software is horrible in this app! I am unable to scan my checks to mobile deposit them into my bank account each and every time they update the app. It takes several weeks into an update until they fix the quirks and even then many of my checks will not go in. I have banked with other banks such as M&T BANK, Chase Bank and other local banks in my community prior to working with Wells Fargo. This is the only bank that I have ever had a problem depositing a check through the app and this is since the dawn of the age of technology! That is saying a lot since I am 55 at this point and have been using mobile deposit for at least 20 years now. Also, when you have several accounts, the new app looks horrible. Your account or not right that way you want them. I like the old app the way it was. Don’t give me updates unless they are going to help me. All of these idiots thinking that they are making something better for the customers that aren’t asking for updates! Stop timer people to make things look better price is better instead! Give us more interest in our accounts!