Contact Video Star

Contact Video Star Support

Published by on 2023-12-11

About: Video Star is your #1 video editing app — there’s no other app like
it! Create incredible fan edits and amazing lip-sync music videos with Video
Star. There's thousands of effects to color, animate, enhance, warp, combine,
and re-time clips .



How to Contact Video Star Customer Service/Support

Video Star Contact Information

Listed below are our top recommendations on how to get in contact with Video Star. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Video Star. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Frontier Design Group



72.73% Contact Match

Developer: Seanapps Create

E-Mail: [email protected]

Website: Visit Video Star Website

52.63% Contact Match

Developer: apptech01

E-Mail: [email protected]

Website: Visit apptech01 Website



More Matches

Get Pricing Info for Frontier Strategy Group
Contact Frontier Strategy Group! Or Contact Support
Need help using Frontier Strategy Group? Try their Help Center now!
Frontier Strategy Group in the News!


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Reported Issues: 16 Comments

4.1 out of 5

By Maiya

1 year ago

I paid for my video star.I’m trying to see what’s needed to be done, for my stuff to work or a refund.

By Maiya

1 year ago

I paid for my video star it nd shut off and won’t let me get on it I need help or need my money back . 🥱📌

By Jamiah taylor

1 year ago

I have brought video star and it’s not working can someone please contact me thanks

By S jan

1 year ago

Hi I'm trying to buy video star but it say the account is disabled can you please help .I want a subscription for a year

By Ava Roque

2 years ago

Hi, i’d like to email you about a subscription. I added a card to my account and it automatically renewed my video star subscription when I haven’t used the app in months. It took 14 dollars out of my account and I don’t even have the app dowloaded. I cancelled the subscription but did not get my money back. It wasn’t even my card as it was my friend’s who was buying something for me. I’ve emailed you multiple times, and would like a refund.

By Jennifer

2 years ago

Tried emailing the email listed on the home page and the address is not found. Need to speak to someone about a charge for an account that has been inactive for months and auto renewed. Would like a refund and to verify future charges will not occur.

By Tasia

2 years ago

I bought day before yesterday and it isn’t working anymore it says I have to buy it again and I bought the pack that was supposed to last for three months I have proof of it

By Novara Jett

2 years ago

My account got disabled. My mom canceled her card because it was on my account and kept paying for the video star so we canceled it and bought a Apple gift card but it wouldn’t let me buy the pack because my account was disabled.

By Alice Livia Melin

3 years ago

Hi, i cant paid in videostar.

By Patricia Gorina

3 years ago

Hola, me gustaría cancelar la suscripción de video star ya que a través de App Store no me deja. Agradecería si me la cancelaseis vosotros o me dijeseis como podría hacerlo de otra manera. Gracias.

By MJ

3 years ago

My video star is saying that there too many devices on my video star when I am the only one using it

By Corey

3 years ago

Hi we paid for a year. And it shut off after a month What do we do now

By Alida

3 years ago

Pq que não dá pra instalar o vídeo star no Android xaomi

By Blossom_Boy147


Read before downloading

This is literally an app made for buying. Almost everything has to be paid for and you have no free will. You cant even put in your own lighting QR for free anymore!! Its worthless and should not be downloaded. It does absolutely nothing right and as a person with shaky hands, the transition sliders are just way to hard. I don’t understand why this app is so desperate for money. I get it that people need money but why not make something like a gofundme or something!! Or have the creators become content creators. The fact that every good thing needs to be payed for is dumb. Stick to CapCut and CuteCut. They get the job done. And in CuteCut you can crop the video so you don't get the little watermark, and CapCut doesn't even have one!! This app has no use but to annoy its users. Even CapCut lighting effects are better than this. Ive tried this app so many times and every time I do it has just gotten worse. This app doesn't even need 3 stars. It doesn't need any. Not everyone has money to buy subscriptions for their effects. And if your phone memory is wiped then gl getting your money back. Absolutely garbage mate. Completely mad to think someone will pay to put in their own effects!!!



By randomoji


overall pretty bad...

the interface is really confusing and messy to use when you’re editing on your phone like i do. you have to keep scrolling though so many transitions and effects just to find the ones that are actually free. and that’s another thing, i would much rather have access to more transitions and watch more ads than pay. i understand that you guys have to make money but that can be done through ads and i think people would much rather prefer watching ads than having to pay. also, there should be an undo button, because it gets really annoying when i screw up a transition and have to start all over again. pls also just combine your FXapp to make things easier for people. also when you insert a video to use as an audio, uploading pictures will just ruin the audio. you should make a separate area for audio based on video, then another section for the actual images than a viewer might see. it would also help to clean up the interface more... at first it seems minimalist with only a couple buttons but really it just makes everything more cluttered. i’m going to be honest, i extremely dislike this app and i’m so frustrated with it but it’s the only option i have as it gives relatively unique transitions. however, if you want more people to be interested in downloading this app, you most likely have to change your design and the way you market yourself.



By JulietSamoyeds


Expensive

I’ve tried looking up “free edit tutorials” because for the LIFE of me I cant find a decent free transition. This app from what I can tell is almost completely USELESS if you don’t want to sell your soul for decent transition, or just make getting pro less expensive or a one time payment. Plenty of people use this app and is probably the most popular editing app on the App Store. I spent hours looking up tutorials on how to use transitions in free mode because my parents won’t let me get the pro mode. With how useless this is as free I’d be better off using apps like funimate or something like that. I’d be fine with there being a pro if you actually gave some INTERESTING things to people who can’t pay for pro. Every transition I tapped on said something like “you can have all of these for the CHEAP price of 5.99 a month!” Or something like that. You can get a one-time payment bitzen account on BitLife for less then that and playing that doesn’t promote their app even more, while pro is expensive here and since the people who are making the edits are forced to have pro, they all look good and are posting them, making people want to get that app, making yalls customers grow even more. I guess it’s just kinda annoying that I can do absolutely nothing with this app, when I’ve used it in the past on friend’s phones and such and had good experiences




Have a Problem with Video Star? Report Issue

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Why should I report an Issue with Video Star?

  1. Pulling issues faced by users like you is a good way to draw attention of Video Star to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Video Star customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Video Star.


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