Venmo is the simple, fun money app for sending cash quickly between friends and shopping at your favorite online stores. Apply for the Venmo card, and you could be on your way to shopping everywhere M...
5/5 6,275 Reviews
Review by Kingston Remix is AMAZING!
My friend transferred $400 to my account I go to do an instant transfer to my personal checking account and it will not go through. And oh how convenient no customer service support to call because apparently they work bankers hours. How in the world are you going to be a 24/7 cash application and not have any sort of online tech support or offer any live tech-support?? This is literally an emergency situation where I needed to borrow the funds which I did.....I now have my funds sitting in this stupid account which I am unable to touch or have access to and will have no way to contact their customer service until Monday morning it is currently Friday 7:30 PM. I am beyond furious. I knew I should’ve gone with my gut and used the other three different cash apps I have on my phone which worked beautifully and have never had an issue with. I only last minute decided to use this one for the first time tonight never thinking for a second that I would not be able to access my funds. USER BEWARE PLEASE don’t use this stupid application....no tech-support after 4 PM M-F.
Review by breiannmavraedis
I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.
Review by alexiam.k
I have had three venmo accounts and all of them had been shut down without any explanation. I use this app as a method of payment for my car cleaning services and without a doubt, each one gets shut down without hesitation in a matter of a couple of weeks, very frustrating. Venmo makes no effort to provide me with a reasonable explanation as to why ALL of my accounts have been shut down other than claiming it was their decision and I can no longer use their services. The third time this happened, I decided to call their customer service number to see if they could give me a reason as to why my account had been first locked. I called the direct extension that claims to handle exactly that. Despite waiting on the phone for 15 minutes, I was given literally no answer besides that I have to wait for an email to come (the one where they don’t tell me anything) which would take 3-5 days. Why have a direct line that handles frozen accounts when they really don’t handle anything? What I ASSUME to be the reason for all of my accounts being shut down is that the name on my profile does not match the one on the card. Which for privacy reasons, I choose to only use the first letter of my last name, and when I made my other accounts and had to use my parent’s cards, of course the names would not be matching. Very frustrated and disappointed in both the customer service and the functionality of Venmo.
Review by captian stew
I really like this app. It makes transferring money from your friends or family easy and free if you have the three days to wait. I liked the option that was only $.25 to directly put it on your debit card but now it’s a certain percentage of the transaction which can get pretty costly. Also I tried to send money recently and they “forgot” my bank account. So when I went to re-sign up of course they gave me two options. The first one was the fastest and I could’ve been approved that day but I would have to give them access to my bank account which said they can see exactly how much money I have in there whenever they want to make sure it “covers” the transaction! I didn’t like that idea so I chose option two which took three days but I just had to type in my account and routing number so they just take money out. I didn't want them to have access into my account to see how much $ I had. I just think that’s non of there business. Fortunately I could wait for three days to send the money but I’m sure a lot of people who sign up that day to send money quickly, don’t read the full contract and realize what they’re giving them permission to do. Read what you sign people !
Review by johniquar
Okay hello my name is johniqua so it says that Venmo is holding my money okay after my money is returned I’m not using Venmo again. I understand I violated some kind of rule or whatever. I clearly explained what happened plenty of times 4 times in a row sent my ny stat Id picture twice. I don’t get it I couldn’t put the money on my card I clearly explained that then it says I can’t use my account how in the world is it that sending money is so difficult. when you try to get your hard earned money back to you. which your the rightful owner of someone tells you they’re gonna hold it oh heck no. I will like my money returned to me no one has to ever worry about me using this app again. I’m sure I will never use this app. I will be darned if someone freezes my account then I give my Id and tells me they’re holding on to my money as if I’m a little kid who just got there allowance and is spending to much money I understand not you fault I chose this app and have to deal with whatever but if I knew I was causing trouble sending the money back to my boyfriend and requesting it back because we both couldn’t find a card to place the money on I would’ve been asked my sister to use her bank card to put my money on man why the heck why do I have to go through this so I really can’t get my money back
Review by leannm72
Pros — I love Venmo! I like it over any other app or service that deals with money transfer/receiving/spending. It’s so easy to use and it makes for easy, quick transfers to your bank/from your bank. The little quarks are cute as well... (adding your Bitmoji and using the emojis) to remind people what you’ve paid for, but it keeps things private and safe enough that I use it for everything! It works for so many occasions. For example, I’m the MOH at my best friends wedding coming up, and being able to divvy payments up saves me SO much stress and hassle versus collecting checks, cash, etc from each girl in the bridal party for pretty much everything! Cons — With my experience so far, the one thing I don’t like is when you need to transfer a Venmo payment directly into your account in an emergency situation (so you can’t choose to have it transferred w/o a fee),so Venmo takes out 25¢ from your payment from whoever. It’s not THAT big of a deal, but I think lowering that deductible could be more appealing. Just a suggestion!!
Review by sushichick66
Very easy to use money transferred instantly. Much easier than writing a traditional check. I believe Venmo is also PayPal. I took away one star due to privacy. When you sign up it automatically uploads all of your contacts in your phone without warning. It also connects to social media like Facebook. Once you've registered you can change these privacy settings, so be aware to go to settings immediately if you don't want all of your contacts who use Venmo to see your transactions. Also for each transaction you can select if you'd like your friends, the public to see Who you've paid, minus the amount. You can also set each transaction to private. Personally, I don't understand why it's anyone else's business who you pay for what kind of service. It's a Bizzarre concept to me, but then I don't live my life through social media. I am only using Venmo as a form of payment, like cleaning services. Still, it's easy to use and convenient. Just make sure to check Settings before you start transactions unless you want all of your friends, Family and coworkers to know what you're up to.
Review by handsomejex
I use this app a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a Venmo account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my venmo balance would apply to my payment when the amount exceeds the balance- instead of sitting there!
Review by Mmkayerin
So I got a new phone and as such, ended up locked out of my Venmo account. I reached out with my email address on file, confirmed my private bank information, and after two weeks I cannot get any response to be let in to my account. They’re saying they need an image of my ID without any information covered as if the verification I provided already isn’t enough, but I am a victim of domestic violence and as such, requested written confirmation that an image of my ID would not ever be shared with anyone else before I provide it. THEY REFUSE TO GIVE IT TO ME. They will NOT put in writing that if my ex, who I named specifically, reached out for info about my account, they would not provide it - why won’t they agree not to give my personal information out to anyone else? This is SO scary, SO troubling, and enough for me to take my business elsewhere which is such a shame as I was considering migrating over to them entirely. I have followed up with them again in hopes to regain access to my account and once I do, will be pulling all my information and money out of it and requesting to be wiped from their database. I would never recommend Venmo to anyone and I will be taking this information anywhere I can so others are aware of how dangerous it is to trust Venmo with their private information.
Review by Nickchap85
Had a friend want to send me money but they only use Venmo so I decided to download and set it up everything went great setting it up including the bank account until it came time to add my debit card for payments and instant transfers. It wouldn’t allow me to add my bank debit card or my credit card. I called my bank and they said they work with Venmo and my card should be working no problem. So I tried to contact Venmo today and they are closed to phone calls so I couldn’t talk to a person I could only email and or chat (txt) with them and they told me it was flagged and could not be added and that they couldn’t tell me why and said they weren’t provided that information and it was done by there automated system and there was no explanation they could give me and there was nothing they could do about it. I asked who would be able to give me that information and then they said there is no information available.. now I have to wait and transfer to my bank account in hopes they don’t try to flag that and hold my money. It’s not $20 bucks I’m trying to get out of my Venmo account either. If Venmo will correct my issues or even atleast give me an explanation I’d be happy to update my review but as of now I unfortunately have left this type of review.
Review by Jenniferlori
When I first downloaded and added the app I didn't have any problems. So I had my family download the app too. Then all of a sudden my instant transfer option was not working. The only option that would work is the standard 3 business day option. I called my bank and they said it wasn't them because Venmo didn't even attempt the transfer. When I contacted Venmo they had no idea why it was happening, they actually said that! Then they said that it does happen at random and I was the lucky one! Then they told me the only way I could transfer to my bank was by using the standard 3 day option. This is ridiculous! I only downloaded this app because of the instant transfer option. My KIDS were out of town and I needed to get funds to them immediately. Once again Venmo FAILED and couldn't make the transfer...only showing "Sorry your transfer did not go through". I tried to test it out and by sending someone else funds and it was all a hit or miss! One said he could transfer then of course could NOT. Either way my kids did not get their funds when they needed it!!! I had to drive 2 hours right after I had a baby to get it there because Venmo FAILED me again! Only use Venmo if you're not in any rush to see your money in your bank.
Review by CalmanG21
Venmo doesn’t even deserve a star. I recently got a Venmo debut card and the other day decided to make it my viable option to use for expenses and daily living. On the first day August 2nd this card worked fine, as the second day approached I noticed the card decline at a gas station, I didn’t understand and had them run the card again. Declined again. I then called the number on the back of the card only to find out that you can not speak to a human on the weekends. You can only chat with a mobile agent at 7AM Pacific time. So I had to sleep in my car as I was an hour away from home and had no other financial means. I tried calling the number on the back of card but no one is available you can only activate it deactivate the card. When I was able to chat with a mobile agent through text messaging they said sorry for inconvenience but there is nothing we can do. I had $1000 plus in the account and was unable to get gas, they did not care about my welfare and did not has e a supervisor or anyone that could assist or was willing to assist. As a result I could not get gas in my car and was unable to make it to work where there is a zero tolerance policy for tardiness. I lost my job, my safety and peace of mind due to Venmo
Review by TJH112233
With fast moving lives and technology only growing, it’s about time money catches up. Venmo makes it fun easy to send, receive, and request money from your friends and family. If you’re a secluded person or like some privacy then just make your transactions private so no one can see them. The only person that sees a private transaction is you and the person you are sending, requesting, or receiving money from. Your received money is then stored in your own secure account until you decide to transfer it to your bank. My transfers usually take about and hour to a day. The more you use the app the better and faster it gets. If your 18 and can’t wait to transfer your money you can sign up for the Venmo card that connects to your Venmo secure account balance. That way you don’t have to wait. Those cards come in a variety of colors, so there is one for everyone. If you haven’t tried Venmo already I highly suggest you give it a go. You don’t know what you’re missing out on.
Review by Paris Maxwell
I recently got a Venmo account this month, and it was all going pretty smoothly for myself when I found out my account had been temporarily deactivated for some unknown reason. Keep in mind I only had my account for 9 days, but the day before my account was deactivated I transferred my Venmo balance to my bank because I had a feeling this would happen. I looked into the situation further and I saw people rarely got their accounts back... which results in Venmo holding your money for a total of 180 days! This is where you shouldn’t download their app when I tell you that Venmo’s TOS states that every transaction can be considered a violation and therefore be subject to being flagged. They can literally flag your account if they want to and they don’t have to a reason for it. Thus, holding your money waiting for you to verify with an ID... BOOM your account is locked with your money in it without anything you can do. If you don’t believe any of this google it your self. Venmo has a big history for deactivating accs with hundreds upon thousands of dollars being in held from users. All I want is my account back and to make sure my money is being transferred safe without having to worry about my account being terminated for no reason on your side.
Review by I approve this app
Really!? 2-3 business Days just to transfer your money from your Venmo account to your bank or debit card? That blows. I suggest everyone try the Zelle app as soon as someone sends me money through Zelle I get a text from both Zelle that someone transferred me money and I also get a notification from my bank telling me they processed a check for the amount I just reviewed on Zelle. So I don’t even have to go into the Zelle app and say transfer to my bank, IT DOES IT FOR ME! So nice and convenient. I have nothing to do with the Zelle app I am just impatient and want my money that someone sends me right away and to have it accessible and ready to spend using my own debit card from my own bank instead of having to get a Venmo card just one more card to carry around in my wallet. I don’t use Venmo to make purchases or pay friends back for pizza or anything I use it to just collect money for my businesses and the services we provide. So again it’s my money and I want it now, I don’t want to have to wait 2-3 days for it to get into my own personal bank account or be charged a fee to do it right away like other apps do like the CashApp. That’s just absurd take a percentage of my money Bc I want it now!!! Again Zelle is where it’s at, it’s the beezkneez!
Review by Bsbrn
Had friends tell me to get this multiple times but never wanted it or needed it until recently I needed this for an important purpose to receive some money so I finally gave in and downloaded VENMO, and I’m so glad that I did. Taking a bit to learn and maneuver but I will get there. One downside I don’t like and that’s aggravating me (although I have set mine to private) is that when I open the app I see people’s business (people I know of that I don’t care to be reminded of and folks I don’t know transactions of sorts, and I find that so very annoying). I still give 5 stars even with the annoyances bc I’m hopeful that with the right setting I can get rid of all that extra junk I see about other folks bc I only care what my personal business is doing, not theirs. Great app. overall that I can tell. Going to be very handy at times for me. Another awesome thing that much use is free and certain usage is very reasonable fee(s) so that makes it much, much better. Thanks VENMO! Regards, A new customer, Brian S.
Review by alletoile
I LOVE Venmo, my only complaint is that it can be annoying toggling between two different banks (one checking account with my bank where all my deposits go, the other is an online savings account where I put money aside to pay off loans and other bills). So if I’m using one account for every day payments, it’s a pain to switch to the other account to take money from there. But honestly it’s not that big of a deal overall, especially when this app makes it so quick and easy (and secure) to pay people. I hate owing money, so being able to almost instantly pay someone back is amazing. And I REALLY hate fronting the money for something, and there’s always the friend who is short right now but will get you back later...and you know you’ll never see that money again. Not anymore, it’s insanely simple to pay someone (and to send payment requests to anyone who “forgets” to pay you back right away). As Rihanna widely commanded, pay me what you owe me.
Review by Ben Klotzbach
I received the debit card they offer to use your funds. I have tried it at multiple atms and online purchases. It has been declined every time and has shown a positive balance since I’ve opened the account. I called the support number and the woman was very nice but said some users cards don’t always work for atm purchases and there is no reason for it and no way to correct it. I was also told the same thing with online purchases and how they may not work but that it should work in store. So I am now off to try the card for an I store purchase to see if it will work or be declined all ways around. When I asked for more information they said it’s what they are told and that they don’t know the reason and so on and so forth. I’ve never heard of a company not letting there employees know how things work as well as someone who is partnered with MasterCard and owned by PayPal. If I were either company I’d be livid that people are given no solution and aren’t using their card which in I’m sure MasterCard is losing out everyday as I was told this happens to a lot of customers and no fix. Good luck Venmo. You might be new but how you can not know about the services and products you offer is mind blowing.
Review by uihhkmbs
They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.
Review by KiaraChange
In the beginning, Venmo worked really well for me. I was only using the app to receive payments from families that I babysit for. Super convenient. Over time, my boyfriend and I decided that we would use Venmo to save money for our trip to Orlando. On the day before the trip, my boyfriend transferred the money that we saved to my account so that I could deposit it. I tried to use the “Instant Transfer” option, but it wouldn’t allow me to so I called customer service. I spoke to a young woman who told me that there was some “suspicious activity” going on with my account. It was so frustrating because we weren’t able to get our money for another couple days. A few days after that incident, I received an email stating that my account was frozen and that I would need to send a photo of my I.D to them in order to get things straightened out. After sending the email, a lady named Vera R. (an account specialist with Venmo) responded to my email saying that my account is permanently deactivated! I was so confused and upset. Please do not waste your time with this app. It seems great and convenient in the beginning, but turns bad very quickly. Zelle is a great (and much safer) option for sending money to family and friends! :)
Review by Zeke&BellasMama
Really, I never understood the functionality of this while also having PayPal. I’m in my early 30’s and I would consider using PayPal super simple to use. However, my wife has always used to app to repay people for lunch and such. Once I started doing a little Facebook marketplace shopping and used this app for myself, I instantly thought; “bye bye PayPal”. PP has its place for sure in online shopping. But Venmo is truly where it’s at if you want to pay someone quickly, seamlessly without the hassle of it failing to go through. They make it super simple to find the people you’re trying to pay (QR codes, user name search, etc) and that user comes up with a small profile picture so you know for sure who you be paying. I once had one letter wrong in money I sent to a friend on PayPal and never could prove it to get my money back. This, in that respect, is much more verified if you will. Alright Venmo; lets go shopping 💪😂🎯
Review by TheHeartOfDavid
As a musician and a band director, I'm always on the go, which means that sometimes I forget to bring my checkbook to a gig. Musicians should never be paid late. Their paid to perform, not paid to wait on checks. This app allows you to quickly and seamlessly transfer money back and forth between clients, friends, and family members. I was reluctant at first, preferring to never enter my bank information online. I've been with them for two years now. I've transferred payment many times, and have done so without a single breach in security. Here's the kicker: It's all been free! I wholeheartedly endorse this application, and it has become my primary tool for sending and receiving payment! Keep up the great work, Venmo! Thank you for your updates, thank you for your quick service, and, most of all, thank you for the peace of mind that comes with knowing every payment is fast, secure, and confidential!
Review by BKMCC1
I wish I could give this zero stars. Yesterday I attempted to send money to my brother. The app has access to my contacts so I searched for his name/number and send him money that way. It did not tell me that he didn’t have an account already. I get a notification that he accepted my referral and created an account then accepted my payment. My brother and I are chatting about it and he tells me he did not do that and when he tried to create an account later last night it said his number was already in use. So some random person now has my money and I assume by now has deleted the account as they no longer are responding to my comments or money requests (just for my initial payment amount.) Venmo support has been useless so far. I will be disputing this with my bank of course but beware to all users. This is the exact reason people fear this type of payment method, too easy to scam. Also, while the referral feature makes sense, it shouldn’t auto send payment after it. It should ask you to confirm payment amount again AFTER an account has been created. Would have prevented this whole mess, because by that point I knew it wasn’t not the right person.
Review by Kdogmikey98
My boyfriend and I have been using Venmo for some time to pay each other for rent or other expenses we decide to split the cost of. Well, I recently sent my boyfriend $250 for this months rent, he transfers the money to his account (which happened successfully in the past) and never received his money. After a week he reaches out to them, and they claim they never verified his account. Now if they didn’t verify his account, where’d the money go? Well, it turns out they deposited the money into another persons account through the same banking agency with a similar last 4 digits of their account # (only found out after investigating with the bank since the online representatives continuously kept leaving our chat when trying to get to the bottom of this). Venmo claims they cannot do anything about getting the money back, even though they didn’t verify the account, and yet transferred the money successfully in the past AND are the ones that processed the payment to the strangers account even though it’s not the one that appears in my boyfriends Venmo account. Absolutely ridiculous, do NOT ever use Venmo!
Review by Need a roommate asap ok?!
I REALLY thought this app would be reliable and convenient! It made it easy to pay my boyfriend back for groceries and my roommate for rent. Now, it takes DAYS for my money to get to my roommates’ bank funds (no quick deposit available for him) and I can’t even quick transfer a measly $25 into my account from the app! When I called a representative she literally told me that for some unknown reason, the feature is no longer available to me. Even though it had been for months now! She told me she had no way of knowing or overriding the block on my account. Then what do they even have customer service for if they don’t know how to help customers? And this isn’t the first time it’s happened to me... from now on whatever money someone owes me, I’m just going to go straight to the bank and deposit it. That in itself takes away the use of this app- I mean if it actually worked properly, it’d be amazing! But that it does not. Furthermore, my mother had her funds of $400 just disappear once when transferring them to my brother’s account. If you don’t want your money to be mysteriously floating around and disappearing on an app, STAY AWAY from Venmo.
Review by Melissa_222222222222
Review by Jamia Randle
This app doesn’t even deserve a star. I didn’t even want to download the app but my husband insisted because he uses it. This was actually my first time using it so I could pay a bill while he was away. Long story short my husband sent me $285 from his personal account, they instantly took it out but it wouldn’t transfer into my personal bank account through the app so I sent it back to my husband so he tried to send me a smaller amount. That didn’t work either so I sent it back. Next thing I know my husband and I received an email saying we violated their user agreement and our accounts are permanently deactivated and can no longer use Venmo. So I emailed them Sunday March 31st asking for a number to call so they can send the $285 back to my husbands personal account and their reply was their offices are closed so I can expect a reply during business hours Mon-Fri Mind you this all happened a WEEK AGO. No one has contacted me back and today is Tuesday. I don’t care about using their app I will never use it ever again; just send my husband’s money that you guys took! That’s the least you guys can do. Now we’re behind on our bill.
Review by SweetJetzy
If there were ZERO starts I would give them that. My boyfriend transferred me $ through Vebmo by my request and I’m still regretting it. No such thing as instant transfer. He transferred it last night, it’s almost 3pm now and the system doesn’t allow me to transfer the $ to my bank account. I thought this was going to be faster than doing it through my bank account. I called Vebmo and their logic is that ‘the account has red flags and they couldn’t pin point why it has red flags. Their suggestion was to use my bank account which takes 1-3 days or get frozen longer if they find red flags.’ Idk what they mean with red flags! They never explained ! And they don’t know what else to say when you ask more questions and they cut you off and say,’is it something else I can help you with?’ Dang, they didn’t help me at all!! I think they want me to take my $ lil by lil so they can charge me more. They charged my boyfriend $90 for sending me money. They’re taking $10 from me for transferring it to my debit card and still can’t get my money? Unbelievable!! I should of have used Zelle!! Last time I use this app. HORRIBLE experience!!
Review by Idontwantanickname42
Venmo, all of a sudden, became like cable companies. When an issue arises, you sit with a bunch of well trained apologists that refuse to do anything but shift blame. Venmo skipped using my preferred payment method and used my company credit card, which was not marked as “preferred” in any way. The money was in the original account but somehow they couldn’t get it. Instead, they opted to use an inappropriate credit card without first requesting or mentioning it. Then they strong armed me because actually attacking the abuse of this problem would be a far worse abuse than I’ve encountered this morning. Then their customer service reps, after not servicing their customer, acted as if they were taking the high road by not helping. Needless to say, they’ve lost one customer, but nothing will actually happen until everyone is a bit more discerning with these huge corporations. I encourage everyone else to find another way to send money, possibly with a boutique version of Venmo, so they get the message that this version of “customer service” is an embarrassment to society and a huge embarrassment to the people employed in this work, and the distortion it must create of their perspectives.
Review by wochenschau
As with any paypal-owned company, I kept zero to minmal balance in their hands. They froze my account a couple of times, demanding various sensitive personal identity or financial documents, to be delivered to them via plaintext (read; insecure) email. I refused and uploaded via https to their support site instead. That prevented them from seizing my funds until one day a friend sent over a three-figure amount for a plane ticket. Shortly thereafter, they froze my and my father’s accounts permanently, when 2 out of 10 small payments failed due to the VISA debit card refusing authorization. The “account specialist” “gustave” is a particularly nasty piece of work, always closing my tickets as “resolved” after demanding a large number of ID and financial documents which obviously takes time to assemble but I eventually all provided. In the end, Venmo has permanently shut down my account without returning the three-figure balance I have. An internet search turns up thousands of similar horror stories, with people losing even more than what Venmo has stolen from me. Avoid it at all cost. Paypal/venmo personnel should be individually snd jointly prosecuted for their criminal enterprises.
Review by Love From CA
The Venmo app allows the transfer of funds from one bank account to another, FREE of charge. Now getting money to my daughter off at college is EASY & EFFICIENT! I can finally move money from my savings account at one bank to my checking account at a different bank without fees; I can accept reimbursement from my sister, who lives in a different city, for her half of our parent’s Christmas gift without having to wait for her check via snail mail, then having to go to the bank to deposit it; I can collect funds from multiple alumni and deposit instantly into a Reunion Account for a party, the list goes on & on. It’s BRILLIANT! Thank you, Venmo, for taking the nonsense out of banking and saving everyone from wasting time & energy, money on bank fees & transportation costs, and eliminating the carbon footprint the alternative would create.
Review by mr. wholesale
Thousands of Venmo customers are getting ripped-off because of Venmo policy. Venmo is allowing scam artist to defraud your customers. ( Shame on you Venmo )!!!! (Shame on you Venmo!! ) (Shame on you Venmo. !!) (shame on you Venmo!! ). Because your company is getting so big , you don't care about your customers getting ripped off by scam artists !! your policies allow Financial manipulate of your customers by reversing a charge after-your customers agreement. (Please stop the scam artist from ripping off your customers) make all payments final . All transactions should be final. Please take care of your customers !! it saddens me to read about tens of thousands of people losing their money because of the Venmo !!! The Sad part is you don't care. Actually when you think about it!!!!! Because Venmo is allowing this to happen. Venmo becomes a scam artist !!! If you were a small business you would never allow this to happen , because you value every customer. Please let me know by text or a phone call or an email what you're doing to resolve this situation thank you very much Mike Book
Review by Honore Doktorr
In summary: release your app for iOS 10 if you’re going to pop up an in-app dialog prompting me to update in order to use instant transfer, you *?£¥s This company has enticed a number of people I deal with into using their money transfer service. They're now in the process of removing payment functionality from their website, forcing use through the apps. The app works fine; the people who are executing this business strategy are contemptible trash. Avoid this service if a network effect doesn't force you to use it. PS. Because their instant transfers now are 1% of balance rather than a flat 25¢ the app demands to be updated before allowing instant transfers at all; however, no updated app is available for iOS 10, making instant transfers impossible. This could have been avoided if this capability was built into their website. Amend the above denunciation to “the people who are executing this business strategy are contemptible, incompetent trash”. You should seriously be embarrassed to be part of this company. I hope to never have to receive money through this service again.
Review by MzKindra
Venmo is just exactly what I need. I don’t carry cash, and the small business owners and services I support only take cash or sometimes don’t have card readers. I recently had a bad experience with a different cash application where $350 dollars was taken and I had to wait a few weeks for it to be refunded. Afterwards, my bank recommended that I discontinue use of that particular app. Venmo is easy to download, user friendly, and most importantly, has proven safe thus far. My only “complaint” is that there is no need for users to see each other’s activity. I wish there was a feature to turn off the ability to see everyone’s activity. Currently, I can prevent others from seeing my activity, but it is a bit annoying seeing and unnecessary for me to know the spending habits of others. Please consider revamping the application with this in mind. Otherwise, great job and keep up the good work. You are appreciated!
Review by best like app ever!
I’ve constantly had issues with Venmo. One time money in a large sum was transferred into my account from someone I didn’t know and I thought someone had hacked my account. I immediately reached out to Venmo to resolve the issue only for them to shut down my account and say I went against their policies. All because I said I believed someone hacked my account and I didn’t know what to do with this money I had received?! It took months to resolve and to reinstate my account. Now, my mom transferred money to me and it’s been more than 3 business days, no money. I try chatting with an agent to get kicked out of the chat 3 times because they never responded. They didn’t answer their phone. I sat on hold for over a 1/2 hour and I emailed them with no response. Then I get a notification that a user has been added to my account from Mesa Arizona. I don’t even live in Arizona! I’m just so upset that Venmo constantly has issues and their customer service NEVER answers. I hate that it’s so widely used by everyone I know or else I’d never use Venmo again. Just so many issues especially with hacking and they just brush it under the rug.
Review by Samxoxo101
I applied for a Venmo card and sent in all the information they ask for. I received an email saying my account was permanently deactivated. They did not apply any reasons why just said “several concerns we saw”. I even called the company asking them to explain to me. They were very vague and kept saying our department is not involved with this. We can’t help you that department only goes through emails. SO MUCH FOR CUSTOMER SERVICE!! When I asked for more information through email they basically said please don’t contact us anymore the case is closed. I was not provided a reason nor a chance to get my account reactivated. Definitely taking my transactions to cash app now!!! My friends also had previous problem with their account being deactivated as well after transferring funds...This is absolutely ridiculous never have I seen this before. They go around permanently deactivating accounts with barely an explanation. This is disgusting!! There is even a whole article on buzzfeed with people experiencing the same problems. Some people losing money due to their account being disabled.
Review by getthef0rk0ut
Today I downloaded the Venmo app and set up my account. I was so excited to start using this app, as everyone I know uses it and raves about how much they love it. After repeated attempts (about 12) to add either of my two VISA debit cards to my Venmo account, and receiving the same error message each time (you can’t use this card in Venmo, try another card),I’ve given up hope that I will ever be able to connect either of these cards to my account, and therefore it’s unlikely that I’ll ever desire to use this app. I do not wish to connect my Venmo account to my bank, I refuse to use a credit card and incur the 3% charge for each transaction, and I’ve verified that my primary debit card is not connected to my PayPal account. I’ve read through the FAQ section, tried every bit of troubleshooting I can think of, and still I am extremely disappointed that Venmo is not the easy, convenient app that everyone says it is. I wish it were actually possible for me to at least connect my primary debit card to my Venmo account, but I guess it’s not meant to be. 1/10 would not recommend ☹️
Review by Morgan Hinton
Recently had the WORST experience ever, customer service department and compliance department and all those in between do NOT communicate internally and causes misinformation to the customer. After trying to send money to a friend for a girls trip to Cuba Venmo held my money up in their compliance department, I followed their processes to provide details but requested that after jumping through all those hoops that they just cancel the transaction once it met compliance requirements. They made me submit itinerary and other personal information to get the transaction out of the compliance department so it could be reversed. Jumped through all of these hoops and they just processed it anyway, against what we had disused (by that time I had just opted to use PayPal instead since it’s easier). Long story short Venmo didn’t cancel the transaction once released from compliance as they said they would. Totally screwed up my finances with the duplicate transaction, and customer service was of NO HELP. My advice - STAY AWAY. Cash app, Paypal, Zelle, etc serve the same function without 1/2 the trouble and WAY better customer service. If I could give ZERO stars I would.
Review by Horrible-Exp
Never use this app if it do not accept your bank card never add your routing and account number for your bank it says it takes 1-3 business days when in fact it takes 0-4 business days yeah that’s what two supervisor told me but the other employees are suppose to say 1-3 as well as the fine print which states in your account as well they do not know how to handle situations such as customer service as if people have bills to pay to they hold your money and don’t give it to you like the should and when you ask to have your funds added back to your Venmo account they say add another bank so I did and guess what there not allowing me to use my new bank card info it’s such a shame and a hassle I should have never stop using cash app when in fact I would have never encountered such a horrible experience... P.S My funds still haven’t been returned to my venmo account tomorrow(Thursday)is the last day of the 0-3 business days which is actually 4 days since I’ve been dealing with you guys since Monday......absolutely horrible if I can rate them lower than a 1 like a 0 I would
Review by Blueg316
I recently got a new phone and had changed my number. When you do this you have to verify you are you it’s almost every app. Well I was able to get into all my apps just fine. Except for Venmo. Unlike most apps, they do not use email to verify you. Only the phone number, which I do not have anymore and your card number, which was replaced a few months ago. So I email the customer service asking for my account back. After almost 5 emails of them telling me that it wasn’t possible to use email... I gave up and fortunately was able to use my laptop that still had me logged in. WELL, apparently they are moving away from being able to use desktops so I was unable to send money to someone. Back to customer service I go because j relied on Venmo. Well during this time I was moving to st. Maarten and was finally settled and now they are telling me that I am unable to use the app now bc I am in another country. MEANWHILE my boyfriend who is with me is able to use his Venmo. I’m over all of this. With there being so many other apps out there I will be just fine.. but eventually, will venmo? Hmmmmmm.
Review by rafr321
I got Venmo due to the large amount of friends and family that had and used the app. It’s great for small transactions and emergency situations, but if anything comes up with your account, don’t even bother reaching out to their customer support. Three months later and they still haven’t resolved their card activation issues, giving me the same vague “our engineers are looking into it” answer, AFTER making me go through the exact same ridiculous process of explaining my issue, sending a screenshot of the error message, being told how to activate the card (even though I obviously already knew how to activate it, thus the error message screenshot),and uninstalling and reinstalling the app. In total, the conversation took 25 minutes just to be told they can’t do anything about it. Fortunately, I haven’t had any bad experiences transferring funds, but after reading many horror stories from other users, I wouldn’t suggest using it for three figures or more, unless you’re willing to risk never seeing the money again. It seems that customer support is poor on all ends of the spectrum.
Review by Crazy4noodlez
Do yourself a favor and use Cash app instead (much simpler). I have never written a review before but I am literally stuck in Jacksonville because I dropped my friend off at the airport 2 hours away from our hometown to JAX and she sent me $40 gas money to my venmo account because she only uses venmo (my mistake, I only had $5 dollar in my bank account). After going through a lengthy process of resetting my password because I don't use venmo as a way to transfer money, I find out that I have $40 sitting in my venmo account BUT I CANT USE IT BECAUSE MY CARD IS NOT ABLE TO REGISTER. Okay then, maybe I typed it in wrong? NO, maybe let me use another card right? NO, wouldn't let me register that card even though it's not under any other venmo account, and I tried another card as well, it doesn't give me a reason, just that they won't register it/transfer money. Customer service isn't available either. I am currently stranded in Jacksonville with no gas and money to drive back home. Like I said, do yourself a favor and download Cash App instead, super quick and easy and much less complicated!! 👏🏻
Review by MVPFreeAgent
I downloaded Venmo a few months back and tried using for the first time today. I have an urgent financial matter and a friend of mine loaned me some money to help. This was not a ridiculous amount, only $300. Nonetheless, I received the money into my Venmo account and when I went to instant transfer, they kept refusing and forcing me to use the standard withdrawal method. I checked to make sure that my card and account for “eligible” as they stated from their FAQs, and they were, yet the transaction would not go through. Finally, I called and they can only tell me something could’ve “gone wrong” or come back “suspicious” from the many checks they perform and they would not be able to override the system to force my money through. What’s really upsetting is that they promote a feature that is basically useless. I came to discover that this happens quite often as well. I will never use this app again and can’t wait to delete it from my phone the minute my money is in my account. Also, I will be sure to tell everyone I know to never use Venmo, ever! CashApp is much better!
Review by Diamondgirlll
I venmoed my friend $95 without realizing their Venmo account had been frozen. This person did not want to unfreeze the account which is not my decision. So when I called to see how I can get my money back there was no other solution except for the recipient to unfreeze their account which was out of my control as she refused to call and ask to unfreeze her account. Because of this they could not refund me my $95 and to this day I never obtained my $95. Cashapp is way better as I can cancel a payment that has been sent if needed at any time. I am very skeptical when using Venmo now and try to use other apps to send and receive money requests from friends and family. I have also warned others about this incident and encouraged them to use other apps. I should not be punished for something that I have no control over. I could not force this person to call and unfreeze the account and clearly the money wasn’t received on their end so I don’t see why I could not be refunded. I was honest and explained the situation and could not get the issue resolved. Very disappointed.
Review by dregoldi
i never write reviews but this is important to me because venmo is playing with my money. My friend sent me money that was owed to me. It did not let me instant transfer so i standard transferred it. It was supposed to get there in 3-5 business days. The day it was supposed to come passed, so i called venmo. They said the issue was with my bank so i called chase. Chase told me there was no way for them to locate the funds because it was on venmo’s end and the bank can’t account for anything that has not been received. I called venmo back and gave them this information, they send me a tracking number for the transaction to give to my bank. I called my bank AGAIN and was told they don’t track things down. I call venmo AGAIN and they say there’s nothing they can do either????? They said they need a letter from my bank but my bank keeps telling me they have no connection to this. I continue to email venmo about my money which is now late by 2 weeks AND THEY STOPPED RESPONDING. I SIMPLY NEED MY MONEY. I DO NOT UNDERSTAND HOW VENMO CANT DO ANYTHING ABOUT IT IF THE TRANSFER IS ON THEIR END. DO NOT USE VENMO. USE PAYPAL OR CASHAPP OR WHATEVER BUT NOT THIS.
Review by Angsikeh
I was disputing a charge with my bank after having been mugged & having a checkbook stolen. My bank unfortunately disputed a random Venmo payment instead by mistake. After taking the money back from Venmo, my account was frozen, “temporarily,” and I followed all directions to unfreeze my account. Venmo has only let me make one payment since then, and now automatically declines every single payment I try to make. This even includes when I have a positive Venmo balance that can cover the payment trying to be made. Customer service personnel have all been polite and empathetic, but have been unable to do anything. “Due to security,” they can’t even see why the payments are being flagged, and have told me to use other options to pay for things. This has been going on for over a month, and I’ve talked to multiple customer service reps, who all open tickets that never get resolved. I’m very tired of it. Venmo was a useful app while it was working, but I’m being punished for a mistake my bank made after an unfortunate event happened to me. It’s ridiculous.
Review by StephKB24
The app is convenient for payments of the recipient only accepts Venmo. Each time I have signed in to make a payment though, I have to re-enter my bank info which is not so convenient. This is not the case with similar apps. Also, I was not happy to find that my default setting allows all friends and family on social media to see who I am paying (or vise versa) and when along with any notes entered. The amount is not included but I think this is a new level of sharing. Do I really need to know who pays who and when if I have nothing to do with it? And do all of my friends and family who I am connected with through social media need to know when and who I pay? I realize you can make these payments private by going to settings and privacy. It still seems to me too much information to share. Sharing this information shouldn’t be an option but at minimum, the default should be set to private and let people choose to share if they want.
Review by Anacanapanastan
I hate Venmo because it is obviously, blatantly trying to steer users to take steps to generate more money for Venmo rather than just be a service to easily transfer money like Zelle is. Why in the hell would I want to make public money transfers i am involved in ,yet Venmo defaults to that ! And no i do not want to use money just transferred to me to buy stuff from their listed partner vendors. Nor do I want a Venmo card . Nor do I want to let Venmo collect a 1 percent fee from me for quickly transferring my money to my bank when Zelle does transfers instantly and for free ! The only reason i have anything to do with Venmo at all is that I have a business client who says his bank only allows him to use Venmo to make wire transfers to companies like mine. The only reason i can think of that people like Venmo is that it is kind of social media similar thing that has become semi-cool . Maybe they just out advertised Zelle in order to get a bjgger market share , and now users are paying for it. Was it P. T. Barnum who said something like “there’s a sucker born every minute”?
Review by Edenseye
AFTER 2 months of having the app installed on a brand new iphonexs! All updated. This app continues to fail to send or receive money. I did everything exactly as it asks you to. Everything is perfectly set up. Double checked with Venmo support while on phone. I tried sending money when I first got the app about 3 days after. Instantly error and declined! How is it declined from my debit checking with way more than enough money in it. I tried to send the money everyday for a week then finally gave up. After months, I redownloaded the app and finally it worked. Though there’s limits to how much you can send; I did the limit. It worked! The next day I tried to send the rest of my rent. And DEAD declined BS issue. I called waste of time, just to tell me oh for that it’s automatic red flag the system decides to stop it. So FIX your stupid automatic red flag risk system it’s too high, or stupid or the coders are stupid in how they made it work. Because it doesn’t WORK! Fail over done deleted never again. I hate apps that claim to be the best for a service. And fail miserably!
Review by MysticWonder22
So... my boyfriend sent me money on Venmo and My bank wasn’t supported on here. So I applied for and received the Venmo card. After I put the Venmo card information in and saved everything I went about my business for the rest of the day. The following day I tried going to the store and my Venmo card (which has a balance of $40) was declined for no given reason. I then tried going the the suggested money pass ATMs that they list. I was UNABLE to withdraw any money. This morning I call Venmo and speak to customer service. They tell me that there’s an error on their end and that they CANNOT over ride it. They can’t guarantee when or if I’ll be able to get my money off while using the Venmo card. The lady said just link your bank. I told her my bank is not supported in the app, and all she said was “sorry for the inconvenience, do you have any other questions?” Yes... will I be getting MY MONEY??? Never again will I use this app its all a scam to get and KEEP your money. So sad I really thought this app would be different from the rest but they’re not.
Twitter Reviews for Venmo
Have a Problem with Venmo? Report Issue
Why should I report an Issue with Venmo?
- Pulling issues faced by users like you is a good way to draw attention of Venmo to your problem using the strength of crowds.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Venmo customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Venmo.
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