Contact UNUM Layout Support

This app has a lot of bugs and issues, way more than any other planning app I’ve used before. Not only that, but the company does nothing to help with issues beyond that. I’ve had lots of complications while trying to get the right membership plan. When I wanted to upgrade my account, I had to create a whole new one and pay for a new year. Then about a month later, they completely changed each membership level and I didn’t qualify for any of the upgrades unless I bought a whole new year. They literally just changed the names of each membership, and they wouldn’t switch me over to get any of the new features - I’d have to completely change my account and pay again. Anyway, I’ve been planning on letting my subscription end and then switching apps. I thought I did everything on my end to prevent it from charging me. But turns out, it wasn’t connected to apple so I didn’t see that I had a resubscription coming up and they charged me for another year. I reached out the second I got the email of my receipt and they replied saying “We’ve cancelled your subscription. Unfortunately we don’t give refunds unless the app isn’t working”. I’m so over trying to give this app a try and every time I’ve reached out I’m extremely disappointed and let down. And now I’ve given them almost $200 for another year subscription that I won’t be using. I would not bother with this app.

I never left a review before but this app is so frustrating I can’t hold back any longer. I loved it when it was a simple grid planner but every new update is full of bugs, adds random features I don’t want, complicates use and makes it more expensive. For example, now every time I open the app I have to scroll for about 5 minutes through extra blank squares with no way to condense them. If I add new pics they come in at the top of these hundreds of blanks and there is no way to add multiple images down where I want them. Moving the multiple images is so laborious I don’t even try. I no longer use it for captions or hashtags bc of the several times it’s failed to save or crashed while writing. On the other hand, a simple feature like alerting for duplicate hashtags would be great. Often freezes as I try to shift. Doesn’t allow shift while an image is selected. Perhaps the problem is that all I want to do is add images, hide images and shift. If there is a simple app that does just that it would be great. This one used to be simple but unfortunately they added so many nonsense features it became truly a pain to use.

I’ve used UNUM since 2015 and would refer friends to it for ease of use and accessibility for low-income artists like myself (the free version was at least useable). I upgraded to a paid plan for the grid quantity in 2016. Now, after the last rounds of updates, adding new photos and rearranging the grid is so frustratingly clunky and complicated. This is a classic case of app designers wanting so desperately to add in ALL the unnecessary features they can think of while losing sight of the reason they started. Story layouts? Cool I guess but there are so many other apps for that. Why are you trying to compete in that market when you were killing it in your niche? My biggest beef though is that you’re not even keeping your app relevant for features in Instagram. When you upload a Reel to your feed in Instagram, the thumbnail doesn’t display in your UNUM grid. So you have to take a screenshot and upload that as a makeshift solution, until the grid shifts and you can’t even rely on that. How can you call yourself an app for Instagram feed planning when you can’t even *promptly* (not months later while we pay for the app for the months it’s useless) deliver on one of the most basic features that’s integral for that function? After years of being a daily user, I’m so disappointed to have lost this tool. Now with iOS’s Photos app ability to rearrange photos in an album, I’ll be using that free feature from now on.