Uber - Request a ride Software

this app is a tool job. Sends car that can barely hold two people and one bag. Says car can hold 4 people, which it cannot. Then turns around and charges a fee because it cannot deliver. Terrific job stealing money. Patently wrong. Unethical. Landed at DFW from trip with bags, ordered UberX, which i have done numerous times and a matter of fact we used getting to the airport on the first leg of our trip. Get a response from an uberx driver with the smallest car I have ever seen (some miniature chevy which you can see from your records). Driver says her car cannot hold the bags. Have to order another car. Then this app charges my credit card a fee for ordering a car and not using it. I have used this app plenty of times over the years and know what the various cars are, so I am aware of what I am ordering when I hit the app. But this was a total tool job, sending a miniature car at an international airport stating it can carry 4 people, when it cannot handle two people and luggage. Am certain this app has done the same with others folks with that same vehicle. Nothing against the driver or her capability to buy a car, but shame on this app for taking advantage of customers and seizing on a opportunity to scape a few extra bucks off of customers. Not sure why I am telling you all any of this because you can see from your own records what is going on and know what you are doing. Communicates volumes about the company’s corporate values. I get it.

this app is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my this app driver to pick me up right in front of Publix and had another great ride home. I am not happy with this app trying several times to direct me to another pickup point in the pouring rain. Why did this app expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The this app drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If this app was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.

This is my first time using this app and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with this app was great and would definitely use this app again.