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I established an account in November 2017, I was promised a $100 bonus offer if I did one of two things. Which were either direct deposit of $500 or more OR utilize bill pay 2x a month. I utilized bill pay more than 2x and never received the $100 offer. I contacted the bank that I established the account at and John the manager told me I did not meet requirements and was not helpful to me whatsoever. I asked for the district managers information and contacted her and that was not successful either. She returned one phone call and I missed it and called her back a few more times and my calls or issues were never resolved. I later called customer service and got transferred around and finally was able to speak with someone who confirmed that I did meet requirements and I would receive my $100 within 45 days, I asked her to please put notes in that i did in fact meet requirements so that I didn’t get the run around again. After 45 days I still didn’t receive the offer, I went into the bank and spoke with the Manager Bryan. He told me he would do some research and get back to me. He was very helpful and efficient. He got back to me in a timely manner and let me know he was able to only give me $50 because the only way to get the $100 was to get direct deposit. I was not happy with that because that’s not what I was promised. I was very disappointed in the customer service I received from U S Bank. I felt like I was lied to from the start.

I have used the app for a few years now, and have always had positive experiences with it … just checking my account details and using zelle mostly. Recently, I had the rare occurrence of receiving a check, so I decided to use the mobile check deposit feature for the first time. I click on it, only to get a message box that “mobile check deposit is turned off” and it gave me a 1-800 number to call. I call, reached a nice lady, she looked into it and said “it is an issue that needs fixed at your local branch”. She offered to email them my situation and they’d call me back. After two business days, I called said local branch and reached another nice employee. Except she didn’t know anything it seemed. She “trouble shooter” with me in the app to make sure I was doing it right, etc., but after 20 minutes, I had no answers or resolution. She said she’d call me back, and she did. “The local branch can’t turn On and off mobile deposits, and it’s a ‘known glitch in the software’, and I’ve escalated your situation to the app team”. So far, I’m out about 45 minutes between the numerous calls, and still don’t have an app I can make a mobile check deposit on. To add insult to injury, as I drive to the branch to deposit the check, there is a huge banner on the wall of the bank: “depositing a check? Do it from home in our mobile app!” That’s a great idea … I wish I could!

Are used US banks phone app for at least two years and I am extremely frustrated enough so that I’m considering changing banks. I need to be able to make deposits from my home. This used to work but this spring things changed. When taking a photo of either the front or the back of my checks I will get a message to move closer etc. but eventually nothing would happen even when I press the try again feature. I use the dark background for example my office chair is dark blue but that wouldn’t work so I took it upstairs where we have a couch with a blue denim cover but that wouldn’t work so then I use the try it yourself feature and guess what that worked. But that’s not the end of the story after being able to make these remote deposits for over a year suddenly this summer nothing would take. The little connecting wheel wheel just keeps spinning around and then eventually there be a failure notice. Yet at my home nothing had changed. I use the same phone my router is maybe 30 feet away that hadn’t changed. Due to Covid I’m a very high risk I’m 71 I’ve had a stroke major cancer operations and diabetes and I am 15 miles from the bank so what good is this app that now just doesn’t work for me? What do I have to do to get an app that actually works? I would rate this app with a zero if that was possible. So far no one at the bank has offered any viable solutions.