Contact Transit Subway Bus Times Support

There is way too much going on in this app. I was using an app called Swiftly to get San Francisco BART times for my commute and the Transit app company must have bought them out because Swiftly no longer works and gives a link to this app. Okay, so I gave it a shot. Firstly, the app opens onto a map view with a bunch of bus/train and other transit stops dotted all over it and there’s no way to navigate to a particular station until the data loads. This is really frustrating for me because sometimes I like to check the train times when I’m already at the station in case the first train that comes is crowded, I can decide if it’s worth waiting for the next train or squeeze in with the crowd. The station I use is underground with poor reception and no GPS so I can’t actually use the app to quickly check train times because the map data has to load to be able to navigate in the app! I used Swiftly because I need an app to quickly look at train times for a particular station. This Transit app is bloated and slow and it was too difficult to set it up in a way that quickly gave me the information I wanted. I’m very sad that they bought out and took away a competing app that was better. I use EasyBART now and I pray these guys don’t buy them out next

I use this app everyday to get to work, I tend to get on the first buses in the morning on a bus line that has terrible service in my area. So I consistently have the app on so I can make sure I’m not late and make the time to get to my bus stop on time or try to pull out my emergency Uber ride money if there’s a major delay. But lately the times has not been accurate usually the app has been two or three minutes off in the morning or more if I’m downtown because of all the drivers. I never have too much of a problem. But this week? I’ve basically been having to basically run like hell to make sure I’ve made it to my bus on time. Only to be there waiting out of breath and my bad ankle aching for a bus that’s not coming for another 10-20 minutes. It keeps occurring and it’s not my bus that’s the issue because I know many people at my job have been dealing with similar issues this past week. Also usually if the time seems mistaken you can pull up the map to see where the bus is only problem is that it hasn’t been showing me that for the week either. So it’s like I’m consistently doing the most just not to risk being late, only to sit there looking stupid and losing more of what sleep I can get.

I used to like this app better, and still want to like it, but it’s slowly wearing me out. I know that it is a 3rd party app and is only reliant on the information it obtains from local transportation agencies, yet if that information isn’t reliable, then this app isn’t reliable. I’ve read some of their responses to other reviews and I think it’s a cop-out for them to just say “sorry, we’re a third party app.” I’m sure its frustrating to rely on unreliable information from agencies like the notoriously inept mta (which will say on the marquee that a train is coming in three minutes for over five minutes or longer), and I hope their sources of information get better. In the meantime, be aware that this app isn’t that reliable, especially with bus schedules. The times listed are frequently wrong, it will say buses are coming that never show up, and the most annoying to me is that they will show a bus icon “in real time” on the map, on its way to your stop, then suddenly, it will disappear. What happens to these phantom buses? I still leave super early to give myself time for bus and train delays because I know I can’t rely on any posted info. The dream, though, is still that, one day, one of these apps will be good enough that I can save myself some time while still making it to school and work on time. Unfortunately, they’re still not there and whether or not it’s the apps fault or the mta’s fault, whats the difference?