Toyota Entune Software

I have Entune App Suite installed on my phone. While the app works great, every other day if not every day, the app is logged out. It says network error. I log back in and then it works fine. It is quite frustrating and potentially dangerous as when I need it to work in the car, and it is logged out, I have to log back in which I cannot do while driving. Based on other reviews in the app store, this seems to be a common occurrence which leads me to believe that there is a bug in the software. This has been happening for some time now regardless of apple ios software updates. Please look into this. Also, the email contact on the entune support website doesn't allow for State selection and I cannot submit questions. Thank you for your time.

This app appears formatted for earlier iphones, maybe iphone 5, and has low functionality & interactions, like an app built for ios 6. Basic actions like viewing eco driving history require 4-digit pin EVERY time, despite the phone being unlocked with Touch ID. Note: Toyota makes separate apps for different models and years- but Toyota tech support is unaware, just do google searches to find out compatibility. Toyota puts painfully little effort into the apps, which there are at least three- and apps are specific to models years, and calling Toyota tech support is useless: I was at first told none of the apps will work with my 2017 prius. So I go online and create a “safety connect” account which I don’t want, but this is required for the app. The app doesn’t enable any car-related features, and only shows you login screens for iHeartRadio, Pandora, etc, UNTIL you enter your Safety Connect “contract ID,” which was not supplied with the online account. 2nd call to Toyota takes over 1 hour where I was first told there is no such “contract ID,” eventually a supervisor supplies it, noting it won’t be enabled for 24 hours. ALSO the number must be formatted with dashes for the app to accept. Only after configuring app with this contract ID does it enable three car-related functions- cabin heat, charging status, and eco record. Even then, the data transfer is slow and the graphics simplistic.

The Entune app *technically* functions, in that it can be used to play audio from my iPhone in my 2012 Prius. It doesn't exactly function consistently (frequently has to be disconnected and reconnected repeatedly to get past the "loading" screen), precisely (forget about your passengers watching videos, given the half-second audio lag), or when intended (connecting your phone to charge the battery? Better hope you want to hear the beginning of your iTunes playlist every time!), but it does function in the most basic sense of the word. Honestly, you may be better off just buying an audio-to-radio-frequency adapter and skipping the audio interface entirely. At least the driving directions through Entune could be a nice help if you don't already have a smartphone with that functionality, but the interface there is pretty weak as well. I guess the Pandora connection is a nice touch?