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As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!

Based on the reviews it seems like it’s luck of the draw based on who contacts you. I received a phone call very quickly which was a relief since my ears are killing me hoping I would be able to get some type of help. The woman who called me did not speak good English and sounded like she worked out of the country. My entire family speaks English as a second language so I did not let that discourage me from moving forward with her. Unfortunately the entire call only lasted 3 minutes with her basically saying she can’t treat anything over the phone and that I should get COVID tested. I am the third person to catch this bug in my household and my son and wife already got tested for COVID and both tested negative. She then continued to basically explain that if she can’t look into my ears or listen to my lungs there is nothing she can do which is concerning to me that it’s advertised to call in for the common cold, sore throat and even the seasonal flu. I called customer service after the call ended to try and get a refund since the doctor said she couldn’t help and they refused saying I already agreed to the terms which explains no refunds. I think tele health is a great idea and is most likely the way of the future but it’s not done with this company unfortunately. This was a waste of time and $50 when I will have to spend another $50 to see my doctor in person tomorrow

My family is having two different experiences with therapy appointments. Two of us are both seeking therapy. I am seeking therapy because my loved one is struggling to a degree that I am at such a loss to help. 3 counselors now that my loved one has requested appointments with have denied them an appointment. I request appointments with these very same people and they offer me new times instead of denying me all together. It's breaking my heart. It feels like rejection when my loved one is already not coping very well. It's quite awful that at a time when someone is struggling pretty bad and they finally seek help, they can only hit roadblocks. Not just once but three times. It feels like cruelty, and these therapists continue to show up as options on my loved one's app. I'm not certain that my loved one is going to continue seeking help. Who would want to sign up for continuous rejection? We are both feeling pretty hopeless. I believe that the reason I am not denied is because my symptoms of sadness and struggle are rated mild and my loved one is rating those things at a higher level. So I recommend that anyone seeking help toggle those answers to their feelings as mild. Btw Please don’t tell me to call Teladoc. Customer service is nice and all when I call but there is nothing they can do. Thanks for finding a new and modern way to cause more harm. The end.