Contact SurePayroll Support

App worked great for years, but can no longer use the app. After using the app for almost four years without any issues I can no longer login to the app. Called SurePayroll several times and they basically gave up and told me to use a computer or web browser on my phone. Go figure. They also would not follow up or communicate with me. I had to call and sit on hold each time. Never received a response when I submitted the issues via the help desk on the SurePayroll portal. I wish I could handle issues the same way with my customers.

I’m pretty good with technology. I promise this is true. The app won’t log in anymore. I can use the exact same username/password on an actual computer and it logs in no problem! I try the identical log in on the app and it says invalid username/password. Rendering app completely unusable. I’ve been extremely careful to guarantee I enter them the same. On the website it logs in with no problem every time. The app never works. The app used to work, and was much more convenient than having to use actual computer every time I needed to run payroll. I tried calling customer service but they were unhelpful. I tried deleting and reinstalling the app. No luck. Also using latest model iPhone with up to date app. Can’t really rate any stars for an unusable app.

This app was fantastic until probably the last update that was made. I can log in to my account but can’t do anything. The error message says “object of reference set to an instance of an object”. It says to call the SurePayroll customer service number and press 3 for app support. I did and they know nothing about the app or why it is giving the error message. They just directed me to the website to do payroll. No support!!