Subway® Software

I love the this app app and use it often. I visit many locations and have found the app to be very useful. I mostly visit two different Subways near me, but especially the one closest to home. The this app location on the app close to my home does not reflect certain information correctly. They offer breakfast all day, which is something I order often, but the app says they do not. Therefore, I’m unable to order breakfast at any point of the day on the app. They also have pepper relish at this location, but it’s not a selection on the app. I have reached out to Corporate about updating the selection criteria for this particular location a while back, and haven’t seen any changes. I hope one day they make these changes so I can properly use the app for my favorite this app location.

The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want this app Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from this app. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, this app.

Update: I tried to edit this right away when I realized it was a user error (aka my fault!) but apparently the edit didn’t save since I just received a response. The type if sandwich I was selecting was on...a ciabatta bun? Or something and apparently only came in the 6 inch option. It was not an issue with the app! Sorry! So I went to order this app which I’ve done several times without issue. This time it made me update before ordering. My son wants a 6 inch sub—it took me a minute to figure out where the 6 inch option was as I had to remove my sandwich and start over (it wouldn’t let me edit the size after I started customization). Anyway so I got it in the bag but then when I went to make my sandwich, the foot long option was completely gone. I tried a few different things, closed the app and restarted it and still, it won’t let me make a footling sandwich. I am pregnant and hungry and aughhhh! Haha please fix.