Starbucks Reviews

There have been countless times where I’ve placed an order and when I get to the store,
they couldn’t make it for one reason or another. You need to provide us with an option to refund the order from Starbucks . Sometimes I don’t want to order something different - I’d rather get nothing but because I already paid for it, I have to choose something else. This evening we tried to order a decaf drink and for whatever reason they couldn’t make it so we ordered a refresher. I asked the barista if there was a price difference and her response was “don’t worry about it-it’s ok”. When we got home I looked at the prices of each drink and it’s over a dollar difference in favor of this app. At this point, I’m sure I’ve lost out on at least $30… I’ve tried to get refunded a few times and each time the barista isn’t able to refund and tells me to contact corporate. Are you kidding me?? I don’t have time for that!
Another thing that has happened countless times, is when I’m a day or two away from earning a reward and then my local this app can’t process ordering ahead and my schedule normally doesn’t allow time to go in to the store or wait in a 20-30 minute line. The convenience is great WHEN everything works like it’s supposed to. I’m a bit disenchanted until at least refunds can be done through Starbucks .

The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the this app cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when Starbucks does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use Starbucks - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that Starbucks kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using Starbucks .

Another update: reinstalled. Better. Another forced update while in line isn't cool. Grrr. Update: gave it another try. Forcing me to update a bloated 140mb app while in line at a store is super lame and doesn't make anything run smoothly. Old app review: This bloated app has been lying unused for the past several months because it does nothing useful...eventually I turned off all notifications and location services because it kept bugging me to please pay attention to it, like a snotty kid at a grown up dinner party. Even so, it consumed 140mb of cell data in my last billing cycle...what the heck is it doing, anyway? Checked battery use and it was using about 5% of my battery over the last week. For what? I didn't use it, so maybe that means don't run in the background. I just saw it has 12 new notifications for me. About what? Nothing I care about. Just more corporate hype and self congratulatory onanistic marketing copy. I don't need that or the bloatware to order my six shots on ice. Also, the quid pro quo involved in this relationship is seriously unfair. I get 5% off my coffee, you get to know everything about me even when I am not drinking coffee? People are catching on to this and it doesn't flatter the sbux bottom line. Edit: after deleting it, the cursed thing somehow reinstalled itself, uninvited, unwanted....next step will be to engage the services of an app exorcist. Good times.

There’s tons of great things about Starbucks but I’ll just say why I gave it a 4. Most of us are using Starbucks because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from Starbucks because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use Starbucks . At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes Starbucks useless. Please update info for store because I can always go to a different this app to pickup my order.

There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up.

Starbucks is great though but it’s useless if some of these inefficiencies continue.

Starbucks is mostly useful - I just have one suggestion that I think would help your employees out: only allow orders to be placed in the parts of the store that are currently open (inside vs drive thru) & indicate those hours in Starbucks . My local this app keeps the drive thru open later than the inside of the store (which is fine). However, this is not indicated on Starbucks , which still allows you to place orders for in-store pickup after the store has closed. Because of this, I mistakenly placed an order for the inside of the store and walked over to the this app after the inside had closed to get my drink. The workers were kind enough to see me awkwardly standing outside and unlock the door, and they told me only the drive through was open, but I don’t have a car because I walked (this is a very walkable area). They kindly brought my drink out to me. As I was leaving, I saw another customer show up in the same situation. He had walked to the store which seems open per the mobile app; they explained to him the hours, and let him wait inside while they made his drink. I felt bad for the workers because they kept having to delay closing the inside because of this misunderstanding. Other than that Starbucks is really great :)

Starbucks is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer.

this app: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!

I order on here very often and have for most of the Summer and it is so easy. You just order from Starbucks and then pick up at the this app near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love this app and I am obsessed with their refreshers and frappucinos. Overall, Starbucks was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on Starbucks quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get this app. Thank you for doing such an amazing job and I plan on continuing to go to this app in the future. Please don’t hate on Starbucks . I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to this app customer service because I truly do love Starbucks and this app as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!

Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time.

Original Review ✭ ✭ ✭ ✭ ✭

Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)

I wish I could like Starbucks more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in Starbucks to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in Starbucks . My office use to do this app runs multiple times a week but we don’t anymore because too many people can’t place an order online through Starbucks as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags.

Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our this app runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.

I love mobile ordering. I love that I can place an order from home, have it ready by the time I reach the store, and leave with minimal exposure.

I'm mildly annoyed by how Starbucks intentionally hinders itself when you don't share your location. I'm an adult, I know how to choose where I want to pick up from, and I don't need you to patronizingly tell me, "are you sure you want to order? Looks like you're too far away from the store!" Shoo, Big Brother.

I really love and really appreciate that this app is going the extra mile by closing stores to sanitize everything to the nines after reported COVID cases. Can you guys take a suggestion, though? Is it possible to mark stores that are closed on Starbucks ? To me, closing off mobile ordering and giving a message that "a barista here will be willing to take your order in person" means to me that the store is still open. I've TWICE now driven all the way to this app only to find the location closed at 7 or 8 in the morning. Meanwhile the hours on Starbucks , the website, and the oft-neglected location Facebook show that it's currently "open". Please please please, I'm begging, please make it so that Starbucks can be a real-time reflection of stores that are *actually* open.

About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying Starbucks or the website . A gentleman send me a gift card with 7 dollars (THANKS this app) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like this app ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or Starbucks . They won’t reset your account and you need to wait 24 hrs . this app should have a kiosk like McDonald’s and make his service faster and easy. Starbucks is a failure system along with the website ,PERIOD.

Throughout the years, I have been a customer since 2005.. I have met such beautiful people, that had a smile that shined. I have had cups drawn on with special saying. “ like Caterpillar‘s, and butterfly’s. With specials sayings. Even wrote my name, by special sayings to me.”. I’ve grown to be apart of your family.. I have even had tears, by the window. To where I felt they were family. I have gave a lot of special things. “Rocks, cards, and a smile 😊, I even was a customer of the month.” I am a domestic abuse survivor, and survived cancer..We all have been through different walks of life. Little things brought happiness. I felt always special at times.. My grandsons and I go through a lot too. They are even getting to know drinks, and always have smiles.. Just wanted to share little things in Life. At times it’s expensive, but know it’s always a memory with grandsons and family and friends. Thank u 😊 ⭐️this app....♥️😇 I wanted to say, I have always went through Wausau this app , off of 17th street. But moved to Neenah Wisconsin now.. but always go back to Wausau, where my family is.. thank u again Anissa Cleveland

Hello: I have been doing she’s a Martinez Muir station this app for a majority of my adult life this is by far my favorite this app. I can’t say this about every merchant I’ve been to but for some reason this this app has the best stuff from morning to evening. I go in there first thing in the morning; all of the morning people are so pleasant friendly, caring, giving, and wonderful. Not once has anyone ever been rude to me my husband or my son. The evening people they are all just as wonderful as we all know in retail or any other type of business all the strong people usually work in the morning but for this place the evening people are just as wonderful I have never had a bad encounter with anyone from the this app. That says a lot because the type of work they do they’re in countering all types of people through this pandemic and it can take a toll on you. If I had money to give each and everyone of them a gift I would but letting them know that I appreciate them all very much. I just want to thank them for taking care of me, my husband, and my son.

Kaye, Calvin & Calvin Jr.

this app really was not thinking when they designed this particular application on the scan function. You need to redo it-Individuals should absolutely retain control of how bright a screen can be made and yet the this app application automatically takes it all the way up to 100% anytime you touch the Scan button. This is particularly uncomfortable if you are looking at your application and you hit that button and you happen to have a light sensitive disorder- this is agony. I realize why this app did this -so that it’s easier to scan it in store- but there was no actual *reason* to do it. Every person who owns a smart phone should know at this point how to raise the brightness on their own.
In addition, earning stars is not consistent. I ordered a latte every day of the week and have managed to never get 80 stars when they run that particular promotion because there is some sort of a glitch there. I doubt I’ll continue using the application after this simply because stars are too hard to gain. As I’ve had a scan on the application every time because it’s taking the money out of the this app account to pay for it, there ought to be the expected Stars for it too.

There’s not too much to say about the this app app. It does what it is designed to do, and it does it fairly well. Other than the fact it says I joined their rewards program in 2019 (my gold card says “member since 2012” on it, and I opened my account a few years prior to that) there aren’t any significant issues that I’ve noticed.

Starbucks helps locate stores (so does any Maps app), you can order easily enough in Starbucks , you can customize and save favorite drinks, manage your this app card(s), view and use rewards, etcetera. It’s difficult to say much about the experience except “does what it says it does, doesn’t ‘wow’ but it doesn’t need to, gets the job done.” That may not be the most stellar review, but not every app can be amazing — perhaps it’s slightly refreshing that the this app app doesn’t try to be, it simply exists and fulfills a purpose.

If you go to this app enough to make the space on your device worth it, get Starbucks. Open a free rewards account. Use a this app card to order. If not? Unless you’re hoping to start a new hobby that takes time out of your day and money out of your pocket, move along.

I had high hopes that this app would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. Starbucks even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store.

I would actually choose this app so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every this app near my house and my job are high volume. I have to order on Starbucks to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using Starbucks is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike this app. Ive ordered in this app and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!

As someone who doesn’t drink coffee and only goes every now and again, I find the this app app extremely useful. I think the thing I use it for the most is to check whether a location has what I want to get, which is great because then I don’t go to one that’s out of everything. Design and UI wise, obviously fitting the brand to a T, the UI has gotten increasingly better as it’s been updated. The use of imagery, cards, and a whole bunch of other trendy design tricks is executed honestly perfectly. The interaction is almost seem-less from when you start an order to when you pick it up. Sure there’s small things I would move here and there, or making the games that come around every season integrated into Starbucks rather than being a buggy flash game. Overall it’s an app that gets the job done in style. If you’ve never been to this app it’s a great introduction to the menu and all their items. And if you go constantly, you probably already have it because of the points system. There’s no such thing to me as a perfect product but this does come very close to what could be exactly that.

This is the second time in 2 weeks time was wasted doing a app preorder. 2 weeks ago I ordered only to get there and the door was locked. After getting back in my car I watched other people stabd at the door and and employee brought them their app order. At this point i was sandwiched between cars and had to wait in he long drove through line. I get last minute changes as I was informed they had just turned off their pre order. But either wait until mobile orders are picked up before locking the door or designate and employee to bring them out as to not just serve certain customers. Waiting in the long line just defeats the purpose of the mobile order. May as well just order at the window since I have to go through it. Today I place another order. Get there and again cant get it. Another very lengthy line. I had to just call and have my order cancelled as I did not have the extra time to sit and wait and get my “cold” order. The same applies here. Just trun off the mobile order as having to wait in th line again defeats its purpose. If people knew they had to wait in the line such as the length of this app they would probably accommodate their time to do so. Very frustrated as I just reloaded my card to realize now that I would rather not spend the money here.

Starbucks is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs.

I love everything about Starbucks for the most part I’ve never had any problems there are only two things I would change and hope to see in future updates. One being the fact that we can’t input a lower amount than $10 on the this app card. It’s annoying that I have to take $10 out of my own debit card to reload onto the rewards card, just for a $2 bagel. It forces me to spend the other $8 and I don’t go often enough to be spending so much money on it. I prefer to use Starbucks because it’s faster and I use it on my breaks at work because I have a limited time and it would just be a lot more useful if we were able to input a specific amount that we want to reload onto the card (ex: $3, $5, $0.50) because sometimes I’ll have about $1 and some few cents left in my card and if I want to get a cake pop or a bagel I don’t want to have to spend a whole $10 just bc that’s the lowest amount I’m allowed to reload. We should be able to reload just enough to cover what the order total would be. It would be very useful! And another thing would be to have the option to customize teas to “kid temperature” as it’s always way too hot to drink & if I’m ordering through Starbucks it doesn’t give me that option. Thank you and I hope to see this in newer updates!!

The this app app allows you to earn points for purchases made through Starbucks . After receiving 125 stars (assuming you are gold status), you can redeem a reward which is worth one free drink or food item. Starbucks gives you “challenges” called Star Dashes. Some of the challenges offer an extra 10 points or so for making purchases during an allotted time. But then there’s the big challenges that give you a full 125 stars for making specific purchases during the timeframe given. I have noticed that there are times where Starbucks does not accurately reflect your purchases or give you the stars especially with the bigger challenges which makes me wonder if this is an intentional bug so as not to give you a reward to redeem a free drink. Kinda disappointing since I probably would not have ordered the specific item if it weren’t for earning the extra points.

Also, I notice that Starbucks does not reflect all of the stores available even though they do offer mobile orders. I don’t use this feature very often so it’s not a big deal and I have also stopped using Starbucks for the most part but because I received a lot of gift cards for the holidays I decided to try it out again. I can say that after the gift card money runs out, I will likely not use Starbucks or reload my card after that.

If you moved to Starbucks to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of Starbucks. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So this app is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your this app app.

All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in Starbucks & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went.

I love Starbucks for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also.

For the past several months, Starbucks keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. Starbucks then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid this app because I don’t need this drama in my life. Then, in a few weeks, like always, Starbucks will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation.

I’ve been using the this app app going on 4 years now. Starbucks is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because Starbucks randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today Starbucks “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open Starbucks to see it yet again had not placed my order. The this app store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders.

Hello! I love your stores, your products, and your app. I am dieting and trying to count calories. I have searched the web , your website, Starbucks , and MyFitnessPal for different drink orders that I have tried from this app. Although there is a lot of variety I sometimes cannot find the correct drink to calculate the nutrition info, I feel like the most convenient and practical location for this information would be the this app app. When I change the syrups and milks in Starbucks it only has the standardized nutrition info. Starbucks does not change the nutrition info with the syrup/milk preferences. If you could get Starbucks to change the nutrition info based on the selections made it would be very helpful in determining the best choice options in my diet. I currently go to this app at least one time a week- sometimes as often as four times a week so this is a frequent issue for me. It probably seems very small, but I would think others wanting to make healthy choices would also want this info.

Starting with the positive, I love the rewards program and the free item notification visible when I open Starbucks . I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on Starbucks but cannot access it and have to return to my car for cash. So frustrated with Starbucks right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired.

Love Starbucks but I have suggestions to change for the better.
1) When loading multiple gift cards, the amount doesn’t go into a “pool” of what you have on your account already. Pretty annoying honestly cuz there was a point where I had a dollar on one, 12 cents on another, and then money loaded already on my account. Had to scan 3 times because of this. Not a major inconvenience but I just feel like this could be betters.
2) Along the lines of that same issue, now I can’t edit those gift cards that I’ve used up to delete them so I have about 8 cards with no money on them. Once again just an annoyance I have since I use Starbucks all the time.
3) Ya’ll took away the week to use the reward for your birthday down to 24 hrs. Also you have limited to being able to use any rewards to this app specified locations. I use the this app that happens to be at the Marriott in SLC since it’s right next to my school. Would be way nice if I could claim my rewards at that location since I spend majority of my money there and happens to be my most convenient location.

Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over Starbucks to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating.

Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps Starbucks should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion.