Audi on demand Car Rental Reviews

Great experience,,beautiful cars,,for the 200$deposit plus rental,,should be,,my first take I was accused of removing a tire,,1 I dnt even know how to change a tire but he was very persistent about not to worry that I picked good insurance,,I’m telling him ,stop insisting that I would do such a thing and telling me not to worry because I was covered,,then today I bring back a viacle,,guy inspected the car says great you good to go,,20’minuts later I get a message saying how he going to deduct 300 for smoking damage,,I was still in the area so I called the hotline number and the lady told me that they wouldn’t let me go without telling me about that and I’m like we on the phone now and I’m on my way back to the rental place,,when I get there he tells me it was a miss understanding and that next time I’m gonna be charged,I dnt know about other Silvercar places but on 42nd st,,be very careful,,and always make sure they return your money because some how Silvercar intrust their employee with certain power and they can mishandle your funds in your account and claim an error,,besides that ,,Silvercar is good,,but the employees will mess up and find a way for us to pay for it that’s why they make us pay insurance,,that make a mistake it’s easy to blame the renter,,be careful,,things are getting better,,some people just never change

For what is perceived to be a premium brand, I am astonished at the customer service and booking process. As would have been first-time users, we reserved an A4 a couple of months in advance to be picked up in Orlando. We filled out all pertinent details including drivers license information, flight details and the like. Two days before our flight they cancelled the reservation with no notice. When we called and had to leave a message, they finally called back and claimed we had received texts about completing our profile. The profile was complete since they had all of our information when they finally called us back, and no texts were received. I’m not sure why their policy is to only send texts, and not emails like the confirmation regarding the threat of a cancellation. They rebooked us, at a cost of $30 more than we originally booked for. The customer service provided by Revlon, the associate, was sub par, and when asked to speak to a supervisor, her only response is that he would maybe send us an email. I’m sure that email will go where the texts supposedly went... to no one. So, no thank you Silvercar, you’ve lost a customer.

It would take me half a day to list everything that’s gone wrong with my experience, so I’ll just pinpoint and narrate the obvious conclusions anyone can make after doing any basic research thru reviews and online customer reference sites regarding this company. It’s evident the few and scarce “good” reviews are fabricated by people either working or linked in some financial way to them. If not all, I’d say a good eighty to eighty-five percent are. Just don’t take my word for it and do some diligent research about them before you, or perhaps your vacationing relatives as well, run the risk of living the nightmare I experienced after I mistakenly ignored the many various signs. Even, believe it or not, spiritual signs, that I now recall and have pondered on about. Otherwise, I wish not good, great luck, hopefully you won’t find yourself writing a similar review in the future and thinking “s..., that guy did wrote bout it try and warm ....f..” seriously DON’T use this company. You’ve been extensively warned.

I made my reservation three days before I was due to be in Northern Virginia. I had a 5 hour ride share to get dropped at Audi of Chantilly, VA. On the day of my rental reservation, I get a text at 2:17 pm, my reservation is at 3pm, informing me that I need to reverify my ID, bring a passport, and a utility bill. I've been traveling since 9:30 that day. How on earth would i have the items that it says 'may be required' after I'm enroute? I called the SilverCar Helpline and was assured that i was good to go on car rental or I would've changed my plans hours prior. The agent at Audi Chantilly misrepresented the situation more than once and then accused me of fabricating a story. Claimed that I had claimed to have rented from there before. No such claim was made. There was no valid excuse for me not being able to rent the vehicle and not offering to somehow assist me in getting somewhere else to rent a different vehicle. I know its one out of many SilverCar outlets and I was disappointed that the HelpLine offered no help or care.

My VW Golf R was in the shop a little longer than expected. I needed a car to rent and decided to give this a try. I have owned Many VW/Audi’s over the years, I am a member of the Audi Club NW, and participate in Audi events all over the NW.

I signed up and made my reservation via AudiondemandCarRental . Entered my info and thought I was all good. Just a few short hours before my appointment I received a text message that Silvercar need me to provide two pieces of address verification. One being a utility bill, the other being a CC bill. Oh, and both must be printed and all must match my Drivers license address.

Given that I have a PO Box that I use for my shipments/billing address and this was just hours before I was supposed to pick up the car there was absolutely no way to make this happen. I am 39 years old, good credit, good driving record, and this was ridiculous.

To top it off the text message said “to waive additional fees” when I asked the person over the phone, they said to avoid fraud. The person on the phone was less than helpful and now I am left scrambling at the 11th hour to get a different car. I live in Seattle, born and raised, have an enhanced drivers license, tons of credit cards all with the same billing address (also in WA), etc... never again and I wouldn’t recommend anyone else use the service. Go with one of the reliable and reputable rental services.

Used Silvercar for the first time for a family vacation in Phoenix, and the experience was excellent, from pick up to drop off.

Upon landing at PHX, I used AudiondemandCarRental - it had instructions for pick up that were specific to the Phoenix airport. AudiondemandCarRental kicked off a text message to the local Silvercar service. They asked how many passengers and how much luggage I had, then instructed me how to meet them. I had 5 total people and several bags, and they met me with a Q7, which was was the right size for our group.

The service reps did a walk through of the vehicle and I was promptly on my way.

On drop off, our car was full, so I texted the service and informed them that we didn’t have room for another passenger to drive us back to the airport after returning it to their location. They then instructed us by text to drop the vehicle in the airport lot closest to our terminal. I took pics of the parking spot and told them where I left it. It was very easy.

I’ll definitely use the service again - loved it!

Silvercar is significantly more expensive than any other car rental service. It’s tremendously more expensive than it appears when on the surface. Do not be fooled, I’ve rented from most agencies, dozens of times, and Silvercar is 4-5x as expensive as most others.

Setting aside the expense, they cancelled my reservation the morning of my travel due to cars being unavailable. That was a hassle. I waited half a day for a car because I had friends nearby I was looking to catch up with anyways, but when it became available I had to re-enter all of my reservation info. Not a huge inconvenience, but sort of the icing on the cake.

Beautiful cars, but I wouldn’t recommend Silvercar. Not worth the extra expense, and they seem to have some growing pains to sort out.

I booked through Silvercar from Audi of San Jose on Stevens Creek around 25 days in advance. 2 days before I was supposed to pick up the car I started getting text messages that I had not completed my profile and that my reservation would be canceled. I checked on AudiondemandCarRental , scanned my card entered my license and other details and saved it again. A day before my rental, I got an email in the morning that my Audi was ready to go, but in the evening I got an email and a text message that my reservation was canceled.

Ideally these details should get asked for and saved during the reservation itself rather than bothering customers a couple of days before their rental via text messages (some of which get filtered by IOS)

After seeing the 1 star reviews, I got worried. I got my Audi at SeaTec. The process was smooth. Everything was explained in detail, I just texted them that I arrived and they told me how to get to their place. Everything was text based and smooth, it was awesome I didn’t have to call anyone. Picking up the car was a breeze, significantly better than other car rental spots. Everything was app based and very quick. Same with drop off. All the employees were nice and helpful. Overall, I would recommend it. The car was great, the system worked fine, it was a breeze.

I’ve rented with Silvercar every time we go to LAX. Most of the time we use our Platinum Credit Card to cover the insurance, but after a scratched rim, I’ll think twice.

We rented a car back in October that was parked at Disneyland for the entire stay (under a valet’s care), and upon checking back in Silvercar noticed damage to a rim. Since we were busy getting our two kids out of the car, we didn’t have time to document fully what happened - so I trusted they would honestly handle it.

Fast forward months of their slow claims process and they have us on the hook for over $600 dollars damage - including repair of two rims, when the original incident noted only one. They didn’t even fill out a damage report!

The process smelled of sloppiness, and sort of amateur communication. At least with a larger agency, they have larger departments in house to handle issues.

I would recommend going with another rental car agency - especially since now you have to take a shuttle to pick up the car in LAX. If you do go with Silvercar, pay for their insurance to avoid dealing with their claims of an accident happens.

First; AudiondemandCarRental does not work. AudiondemandCarRental does not update. My free rental days have mysteriously disappeared from AudiondemandCarRental TWICE. No one at silver car knows how to fix this so after you re-send them proof of what should be on your account, they send override codes to book a reservation. This takes several weeks to book a car reservation. Secondly; The Q5 they gave me needed new wipers, an oil change (warning light), it was dented, soiled inside and out with dirt and leaves, $38,000 miles and this “Luxury SUV” was beat up and badly abused. The remote would not unlock the doors. Every time I stopped, I heard swishing water inside the passenger doors !!! I just tried to book again, and my app is blank, all info mysteriously erased AGAIN ! Silvercar is Pathetic at best !

AudiondemandCarRental has two bugs where if you try to enter the date of your birthday for your driver’s license, the date selector is blank and you can’t enter anything. For the expiration date, it will only allow you to select dates in the past, so you can’t enter a correct date.

The problem with this is they already require you to enter this information to be able to hold a reservation.

The person at the pick up and the person at the drop off seemed to be aware of both of these bugs.

This should’ve been fixed, or they shouldn’t require it to hold a reservation.

They threaten to cancel a reservation when their own system won’t allow one to be entered properly.

Also, in LA, the pick up location is 1.3 miles from the airport, which is way too far. I had to take a shuttle to a parking lot, and then get picked up by Lyft to make it there.

If both of these things were fixed, this could be a good app and service. Until then, they need to change both.

I never leave reviews but feel compelled to after reading these negative ones. If you pay attention to the easy instructions they provide and haven’t lived under a rock this last decade where you need a major credit card to rent, it’s a breeze.

First step. Complete the profile with your license and credit card. Easy. They even call you to remind you to do this.

Second step. When you arrive let them know. They’ll guide you to how to get picked up.

Third step. Show them your license and credit card and you can ride out into the sunset.

Hands down the easiest and most enjoyable experience to date. No pushy jerks. No paperwork. No drama. Check in was under a minute. Literally. And this rental was cheaper than enterprise or comparable rental companies. CHEAPER! and you get a new Audi.

Total no brainer. No strings attached rental. Will gladly use them again.

I’ve been renting cars for 25 years and this was by far the best car rental experience I’ve ever had. Chris drove me to my car, with a great attitude and was super knowledgeable! The Audi was amazing. Clean. Drives perfect. But the most unbelievable part of the experience was when i was late for my flight because of traffic (oh and i left late!) they had me drop off the car at airport parking and take a picture of where it was so i wouldn’t miss my flight. Who does that! All by text and AudiondemandCarRental . Wow. I’m a fan for life.

So, I registered a new account. After trying to enter my driver’s license details for the first time, I get the error message “Driver already has a license”. Of course, I am aware I have a driver’s license (so, it’s factually correct), but Silvercar did not know that. Eventually it gave in, but complained it was “in the wrong format”. I made the grave error of entering my driver’s license number without spaces. After guessing that the spaces was the issue (the “wrong format” error message did not specify what was in the wrong format), I finally succeeded in saving the info. The next adventure will be to somehow enter credit card information. I need some wine first before I try that.

I rented an A4 for the day in Brooklyn. The vehicle was great, but upon returning it the issues started. The attendant noted a "bubble" in the sidewall of the tire and told me that I caused it due to impact. I don't recall anything unusual, but NYC is covered with potholes. I also did not use a magnifying glass to inspect every tire when picking up the car. I was told that a manager would call the next day with more information. Instead, I got a letter from a debt collection agency a week later seeking $170 in damages for the replacement of the tire. Had Silvercar actually followed up to start a conversation, it would have felt better. I've never had a rental agency handle things this way. Thanks, but no thanks.

Per app instructions I text when getting off the plane for pickup. Waited for baggage, still no text. Got bags still no text. Called the number in AudiondemandCarRental , got a machine that asked me to leave a message. 30+ min later still no contact with instructions on how or where to get car. For a luxury experience this is horrible. Could have any other rental car and been on my way by now. Finally got there and they tried to send me out with a tire warning light on, only after I refused to rent the car did they swap it out for another car. Then I had to stop at a target and buy window cleaner and clothes because the window was so dirty and streaky any sun glare was a hazard. Luxury Audi experience, thinking no...

They cancel your reservation without notice. I booked a car and downloaded their app and entered my name. There was no prompt within AudiondemandCarRental to enter additional information. They then cancelled my reservation saying I had not filled out relevant info in app, (even though they admitted you are not prompted to do so within AudiondemandCarRental ). They also claimed I did not fill out my info in time, despite them saying that I had until the end of the day to do so (what they really meant was the end of the business day for that particular location). Confusing messaging, bad app, no offer to rectify the situation. Your reservation is not safe with this company, you could easily be left without a car.

This is a review of the service and app. Today I received a text regarding an upcoming reservation telling me to download app and register. I tried diligently and eventually got half of what they required to be accepted (name, phone, email). I never could find where or joe to enter DL and CC (probably a very good thing).

I was able to login... only to find I had no reservation... even though I was working on AudiondemandCarRental because of my upcoming reservation.

Called the number on the text. It was some guy driving around (could hear traffic etc), very unprofessional. Eventually it became clear that because I booked through Expedia I needed to enter that reservation number. That took hunting, the link is pale and nearly camouflaged. I entered the reservation number by copy and paste. AudiondemandCarRental would not accept the number. Manually entered, same result.

Then I cut my losses. I deleted app and cancelled reservation.

Good thing, the cars are off sight and require a ridiculous procedure to get the car.

AudiondemandCarRental is a joke and the service is worse.

Stay away.

I have been renting from silver car since they first got started with the small fleet near LAX. The service has been wonderful and the check-in and check-out experience is intuitive and fast. It was my first time using Silvercar at SFO, but I was able to follow the instructions to call a shuttle and was on my way home in under 15 minutes. I haven’t had any issues with the cars, and I will continue renting from them in the future!