Contact Audi on demand Car Rental Support

For what is perceived to be a premium brand, I am astonished at the customer service and booking process. As would have been first-time users, we reserved an A4 a couple of months in advance to be picked up in Orlando. We filled out all pertinent details including drivers license information, flight details and the like. Two days before our flight they cancelled the reservation with no notice. When we called and had to leave a message, they finally called back and claimed we had received texts about completing our profile. The profile was complete since they had all of our information when they finally called us back, and no texts were received. I’m not sure why their policy is to only send texts, and not emails like the confirmation regarding the threat of a cancellation. They rebooked us, at a cost of $30 more than we originally booked for. The customer service provided by Revlon, the associate, was sub par, and when asked to speak to a supervisor, her only response is that he would maybe send us an email. I’m sure that email will go where the texts supposedly went... to no one. So, no thank you Silvercar, you’ve lost a customer.

It would take me half a day to list everything that’s gone wrong with my experience, so I’ll just pinpoint and narrate the obvious conclusions anyone can make after doing any basic research thru reviews and online customer reference sites regarding this company. It’s evident the few and scarce “good” reviews are fabricated by people either working or linked in some financial way to them. If not all, I’d say a good eighty to eighty-five percent are. Just don’t take my word for it and do some diligent research about them before you, or perhaps your vacationing relatives as well, run the risk of living the nightmare I experienced after I mistakenly ignored the many various signs. Even, believe it or not, spiritual signs, that I now recall and have pondered on about. Otherwise, I wish not good, great luck, hopefully you won’t find yourself writing a similar review in the future and thinking “s..., that guy did wrote bout it try and warm ....f..” seriously DON’T use this company. You’ve been extensively warned.

I made my reservation three days before I was due to be in Northern Virginia. I had a 5 hour ride share to get dropped at Audi of Chantilly, VA. On the day of my rental reservation, I get a text at 2:17 pm, my reservation is at 3pm, informing me that I need to reverify my ID, bring a passport, and a utility bill. I've been traveling since 9:30 that day. How on earth would i have the items that it says 'may be required' after I'm enroute? I called the SilverCar Helpline and was assured that i was good to go on car rental or I would've changed my plans hours prior. The agent at Audi Chantilly misrepresented the situation more than once and then accused me of fabricating a story. Claimed that I had claimed to have rented from there before. No such claim was made. There was no valid excuse for me not being able to rent the vehicle and not offering to somehow assist me in getting somewhere else to rent a different vehicle. I know its one out of many SilverCar outlets and I was disappointed that the HelpLine offered no help or care.